Industry Partner Training

Do you know which product is the right product for a job? Do you know how to troubleshoot issues? Manufacturers provide the products and services that are critical to your success. Whether you are learning how a product works, getting product updates, or trying to select the right product for a job – direct education from the manufacturer will help you make these decisions in a timely and informed way.

Through manufacturer education, you can be sure you are providing your customers with the peace of mind they expect from a product or service while building customer loyalty.

For additional information about specific training options available to PHCC members, log in here and select the “Industry Partner Training & Resources” tab.  Contact for assistance logging in. If you are not a PHCC member, please create an account to access the information.


AO Smith UniversityA.O. Smith University offers several ways to better train your installers and service technicians. The training is free and can be customized to exactly meet your company’s needs.

For more information, contact us at



Bradford White is committed to excellence. We do this through the products we manufacture, the services we provide, and the training we offer to Bradford White pros like you.

We offer training options at our International Technical Excellence Center (iTEC™), in the field at various regional locations including special arrangements for sites convenient to you, and online via Live Training Broadcasts. For more information on all hands-on and remote training opportunities from Bradford White, please visit

Bradford White Water Heaters also has an exclusive For The Pro®* website where Bradford White customers can get access to a wide variety of useful resources. For The Pro® is loaded with tools to help you do your job and grow your business including our Find A Pro Contractor Directory, Financial Consumer Financing Program, Sales Tools, and Technical Videos. Register today by visiting!

*For the Pro® registration is exclusively for Bradford White professionals.


Create a culture of risk management in your business with free Risk Management Academy seminars tailored to the unique needs of individual industries, including p-h-c. In addition, Federated clients have access to mySHIELD, a personalized, online destination for risk management resources to help support your business. Customized to each Federated client, this intuitive website offers convenience and valuable features, including: industry-specific training and resources; seamless certificate management; efficient vehicle and drivers list tools; and additional features to provide a customized user experience.


Trade partners can be more successful and confident in recommending disposers and instant hot water dispensers after completing training at the InSinkErator eLearning Center.  Beginning with the “Disposers 101” training, these short, engaging modules will cover a variety of topics including category education, upsell techniques and technical product Information. Trade partners can sign up and enroll in courses by visiting [].

The modules – which are designed specifically for plumbers, contractors, kitchen designers, showroom staff, wholesalers, builders and industry sales personnel – feature video, voice narration and interactive games. Segments can be completed in as few as 10-15 minutes. New courses planned for late 2020 and early 2021 include:

  1. How to Sell the Series – a guide to picking the right disposer for your customers.
  2. How to Sell Instant Hot Water Dispensers – a guide for introducing your customers to the instant hot water category.
  3. Disposer Myths Series: Are disposers safe for septic? Yes and more!


KOHLER Pro Toolbox is your one-stop-shop for resources, tools, and support to help you grow your business. Get access to exclusive online tools that will set you apart from the competition.

Dedicated Trade Support – Receive exclusive trade-based service, support, and resources such as design inspiration, specification tools, and marketing materials.

Access to Exclusive Kohler Assets – Explore our literature, photo, and video libraries as well as our collection of bathroom floor plans for design inspiration, product information, and marketing support.

Product-Specific Learning & Training – Access exclusive resources to stay competitive and up-to-date on the latest product trends and installation techniques.

Kohler News – Design trends, new product announcements, and consumer insights to keep you up to date as an industry expert.

Community Access – Connect with Kohler and other trade professionals on trade-specific forums and browse our Knowledge Center and FAQ’s for further information and assistance.


Rheem-The new degree of comfort Rheem Academy and RUUD University are your resources for the best professional training opportunities—in-class and online—designed and taught by the industry’s leading experts.

Enhance Your Skills. Advance Your Career. Grow Your Business.

For more details and to go Pro, contact your distributor.



PHCC and Milwaukee Tool have developed a drain cleaning course overview, now available to PHCC member businesses to help you understand the benefits of offering drain cleaning as part of your suite of services. Techs can get a solid overview of proper drain cleaning procedures, how to assess situations, safety implications of the work environment, proper tool selection and usage, and much more. Many state PHCC chapters offer drain cleaning courses as well; reach out to your local chapter for those opportunities. The PHCC/Milwaukee Tool course is available here. (If you need help, please contact Heidi Salati at


PHCC Executive Sponsor Viega LLC has a full slate of upcoming online seminars for contractors who want to increase their knowledge and add skills. Taught by Viega’s expert instructors, course topics include ProPress, MegaPress and PureFlow PEX, as well as radiant, fire sprinkler and flushing systems training. Some courses offer Continuing Education Units, while others include the opportunity to earn industry credentials from Viega.




Code Training

PHCC Education Partner ICC, as well as IAPMO and the National Standard Plumbing Code, offer an array of easy access online code training courses for any professional from beginner to advanced. Codes set the minimum standard and are critical in protecting the public’s health, safety, and welfare. Understanding codes also ensures more reliable workmanship bringing added integrity to both the employee and the employer. Stay ahead of the game and learn what’s new in the world of codes in your state.