Industry Partner Training

Do you know which product is the right product for a job? Do you know how to troubleshoot issues? Manufacturers provide the products and services that are critical to your success. Whether you are learning how a product works, getting product updates, or trying to select the right product for a job – direct education from the manufacturer will help you make these decisions in a timely and informed way.

Through manufacturer education, you can be sure you are providing your customers with the peace of mind they expect from a product or service while building customer loyalty.

For additional information about specific training options available to PHCC members, log in here and select the “Industry Partner Training & Resources” tab. Contact [email protected] for assistance logging in. If you are not a PHCC member, please create an account to access the information.


AO Smith UniversityA.O. Smith University offers several ways to better train your installers and service technicians. The training is free and can be customized to exactly meet your company’s needs.

For more information, contact us at [email protected].


Bradford White is committed to excellence. We do this through the products we manufacture, the services we provide, and the training we offer to Bradford White pros like you.

We offer training options at our International Technical Excellence Center (iTEC™), in the field at various regional locations including special arrangements for sites convenient to you, and online via Live Training Broadcasts. For more information on all hands-on and remote training opportunities from Bradford White, please visit

Bradford White Water Heaters also has an exclusive For The Pro®* website where Bradford White customers can get access to a wide variety of useful resources. For The Pro® is loaded with tools to help you do your job and grow your business including our Find A Pro Contractor Directory, Financial Consumer Financing Program, Sales Tools, and Technical Videos. Register today by visiting!

*For the Pro® registration is exclusively for Bradford White professionals.


Create a culture of risk management in your business with free Risk Management Academy seminars tailored to the unique needs of individual industries, including p-h-c. In addition, Federated clients have access to mySHIELD, a personalized, online destination for risk management resources to help support your business. Customized to each Federated client, this intuitive website offers convenience and valuable features, including: industry-specific training and resources; seamless certificate management; efficient vehicle and drivers list tools; and additional features to provide a customized user experience.


Trade partners can be more successful and confident in recommending disposers and instant hot water dispensers after completing training at the InSinkErator eLearning Center.  Beginning with the “Disposers 101” training, these short, engaging modules will cover a variety of topics including category education, upsell techniques and technical product Information. Trade partners can sign up and enroll in courses by visiting [].

The modules – which are designed specifically for plumbers, contractors, kitchen designers, showroom staff, wholesalers, builders and industry sales personnel – feature video, voice narration and interactive games. Segments can be completed in as few as 10-15 minutes. New courses planned for late 2020 and early 2021 include:

  1. How to Sell the Series – a guide to picking the right disposer for your customers.
  2. How to Sell Instant Hot Water Dispensers – a guide for introducing your customers to the instant hot water category.
  3. Disposer Myths Series: Are disposers safe for septic? Yes and more!


KOHLER Pro Toolbox is your one-stop-shop for resources, tools, and support to help you grow your business. Get access to exclusive online tools that will set you apart from the competition.

Dedicated Trade Support – Receive exclusive trade-based service, support, and resources such as design inspiration, specification tools, and marketing materials.

Access to Exclusive Kohler Assets – Explore our literature, photo, and video libraries as well as our collection of bathroom floor plans for design inspiration, product information, and marketing support.

Product-Specific Learning & Training – Access exclusive resources to stay competitive and up-to-date on the latest product trends and installation techniques.

Kohler News – Design trends, new product announcements, and consumer insights to keep you up to date as an industry expert.

Community Access – Connect with Kohler and other trade professionals on trade-specific forums and browse our Knowledge Center and FAQ’s for further information and assistance.


Rheem-The new degree of comfort Rheem Academy and RUUD University are your resources for the best professional training opportunities—in-class and online—designed and taught by the industry’s leading experts.

Enhance Your Skills. Advance Your Career. Grow Your Business.

For more details and to go Pro, contact your distributor.


RIDGID LogoYou know that having the right tools is essential for every job. Equally important is knowing how to get the most out of those tools. RIDGID’s free online training sessions share demonstrations and in-depth training on many of their products as well as expert tips that can help you and your team save time on, even in the most demanding jobsites. Learn about threading, pipe fabrication, drain cleaning, pressing and diagnostic equipment with demos and insider knowledge.

These training sessions are just one part of RIDGID’s ongoing commitment to PHCC and its members: offering real-world guidance to help professionals get the best performance out of their tools and equipment, whatever the jobsite brings.


MILWAUKEE® is a world leader in jobsite solutions and has a long tradition since 1924 of improving safety of users through product innovation.

We are unwavering in our commitment to deliver Relentless Safety Solutions, Built For Productivity, and have dedicated resources, to work alongside our users & partners to understand the demands of a constantly changing jobsite and how we can best deliver solutions for a safe, more productive jobsite. Share this Tool Safety Flyer, which can be uploaded to smartphones and tablets, with your technicians.


PHCC Executive Sponsor Viega LLC offers customized ViegaWorks sessions with contractors, specifiers and distribution partners. Each session is developed to focus on the unique needs of the business partner and is facilitated by one of Viega’s expert Technical Consultants. Topics are determined based on the needs of the customer. They can include metals systems for residential and commercial, such as ProPress Copper or MegaPress Carbon Steel, PureFlow PEX systems for plumbing, heating and cooling systems, fire protection solutions or any combination of topics. Sessions are short and deliver predetermined key takeaways. To set up your session now, visit

Code Training

PHCC Education Partner ICC offers easy access online code training courses for any professional from beginner to advanced. Codes set the minimum standard and are critical in protecting the public’s health, safety, and welfare. Understanding codes also ensures more reliable workmanship bringing added integrity to both the employee and the employer. Stay ahead of the game and learn what’s new in the world of codes in your state.