February 5, 2019

This 1 day course is designed for the plumbing, heating and cooling industry and is intended for company owners, managers, or anyone that needs a better understanding and working knowledge of financial statements, how to use them and how to price their services correctly and profitably!

February 12 - 13, 2019

This two-day class will teach plumbing and HVAC service technicians the mindset, concepts and techniques they need to succeed. The program is centered around QSC’s Ten Step Service Delivery System. This is a highly interactive program with exercises, examples and role playing to help technicians hone their skills. Instructed by QSC Business Coach, Beth Dobkin Sponsored by KOHLER

February 27, 2019

This 1-day course is designed to provide a system that you and your entire organization can follow to answer the phone and optimize opportunities with customers. By using the system, your company can create the difference between a good customer experience and a GREAT customer experience.

February 28, 2019

The purpose of this course is to teach technicians what the 5 most common sales objections are, and how they can identify the true issues with closing the sale and help the client buy today. This class is for technicians that already have become familiar with the concept of running the “perfect service call” and are ready to dig deeper.

March 20 - 22, 2019

REGISTER TODAY! Reserve your hotel room today at the Intercontinental Kansas City at the Plaza March 20-22, 2019 - Kansas City, MO Book your room before February 22, 2019

April 3 - 4, 2019

Limited Space! Only 20 seats open for this class. This two-day technician training class will help you build a team of star technicians with the knowledge, skills and desire to create exceptional customer experiences, sell more, drive repeat business and create results. Instructed by QSC Business Coaches Beth Dobkin and Rebecca Gold Registration Cutoff: March 15, 2019