Our Staff

Don’t know who you need to contact? Write to customercare@naphcc.org and your request will be forwarded to the correct staff member. Interested in joining our team? Click here.

Executive Office
Mark S. Ingrao, CCP, CAE Chief Executive Officer	Shelly Cook Director of Executive Office Operations and National Auxiliary
Member Services and Customer Care
Kim Dresser Senior Director, Member Services and Customer Care	Raylene LeGrande Manager, Member Services and Customer Care	Jordan Fleger Manager, Member Relations	Jennifer Brugman Chapter Relations Specialist
David Chic Program Director, QSC, CCA	Dawn Dalton Member Communities Manager, QSC, CCA	Beth Dobkin Director of Business Coaching Services, Quality Service Contractors	Les Hanks Business Coach, Quality Service Contractors	Rick Mears Business Coach, Quality Service Contractors
Business Development	Education	Communications & Marketing
Elicia Magruder Vice President of Business Development	Heidi Salati Director of Education and Training	Jeannine Curtin Senior Marketing Specialist	Neil Leisenring Senior Marketing Specialist	Charlotte R. Perham Vice President of Communications & Marketing
Advocacy		Finance & Administration
Chuck White Vice President of Regulatory Affairs	Mark Valentini Director of Legislative Affairs	Michael Ahearn Vice President of Finance	Katharine Dill Senior Accountant	Marcus Steele Staff Accountant Shirley Atkins Senior Accounting Analyst
PHCC Educational Foundation
Cynthia A. Sheridan Chief Operating Officer, PHCC Educational Foundation	Jessica Bridges Incoming Chief Operating Officer, PHCC Educational Foundation	John Zink Vice President of Development and Communications, PHCC Educational Foundation	Angela Collins Chief Learning Officer, PHCC Educational Foundation