Don’t know who you need to contact? Write to customercare@naphcc.org and your request will be forwarded to the correct staff member. Click here to download our staff organization chart.
| Executive Office | ||||
 Michael Copp, MA, MIRM
Chief Executive Officer |
 Shelly Cook
Director of Executive Office Operations and National Auxiliary |
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| Member Services and Customer Care | ||||
 Elizabeth Grotos
Senior Director of Member Services and Customer Care, CAE |
Patrice Jackson
Coordinator, Member Services and Customer Care |
Jennifer Brugman
Member Services Coordinator |
 Raylene LeGrande
Manager, Member Services and Customer Care |
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 David Chic
Program Director, QSC, CCA |
 Dawn Dalton
Member Communities Manager, QSC, CCA |
 Beth Dobkin
Director of Business Coaching Services, Quality Service Contractors |
 Les Hanks
Business Coach, Quality Service Contractors |
 Rick Mears
Business Coach, Quality Service Contractors |
| Business Development | Education | Communications & Marketing | ||
 Elicia Magruder
Vice President of Business Development |
 Heidi Salati
Director of Education and Training |
 Charlotte R. Perham
Vice President of Communications & Marketing |
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| Advocacy | Finance & Administration | |||
 Chuck White
Vice President of Regulatory Affairs |
 Mark Valentini
Director of Legislative Affairs |
 Michael Ahearn
Vice President of Finance and Human Resources |
Katharine Dill
Senior Accountant |
Marcus Steele
Staff Accountant |
| PHCC Educational Foundation | ||||
 Cynthia A. Sheridan
Chief Operating Officer, PHCC Educational Foundation |
 John Zink
Vice President of Development and Communications, PHCC Educational Foundation |
 Angela Collins
Senior Director of Apprenticeship and Online Training, PHCC Educational Foundation |
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