Our Staff

Don’t know who you need to contact? Write to customercare@naphcc.org and your request will be forwarded to the correct staff member. Click here to download our staff organization chart.

Executive Office
Michael Copp, MA, MIRM Executive Vice President	Shelly Cook Director of Executive Office Operations and National Auxiliary
Member Services and Customer Care
Elizabeth Grotos Senior Director of Member Services and Customer Care, CAE	Patrice Jackson Coordinator, Member Services and Customer Care	Jennifer Brugman Member Services Coordinator	Raylene LeGrande Manager, Member Services and Customer Care	Abby Swett Chapter Relations Manager
Tim Penno Program Director, Industry Relations, UAC	David Chic Program Director, QSC, CCA	Dawn Dalton Member Communities Manager, QSC, CCA	Beth Dobkin Director of Business Coaching Services, Quality Service Contractors	Les Hanks Business Coach, Quality Service Contractors
Franc Exley Business Coach, Quality Service Contractors
Business Development	Education	Communications & Marketing
Elicia Magruder Vice President of Business Development	Heidi Salati Director of Education and Training	Charlotte R. Perham Vice President of Communications & Marketing	Yarimar Collazo Marketing Manager	Jade Forde Marketing Specialist
Advocacy		Finance & Administration
Chuck White Vice President of Regulatory Affairs	Mark Valentini Director of Legislative Affairs	Michael Ahearn Vice President of Finance and Human Resources	Katharine Dill Senior Accountant
PHCC Educational Foundation
Cynthia A. Sheridan Chief Operating Officer, PHCC Educational Foundation	John Zink Vice President of Development and Communications, PHCC Educational Foundation	Angela Collins Senior Director of Apprenticeship and Online Training, PHCC Educational Foundation	Maureen Vasquez Senior Manager of Apprenticeship Training and Work-based Learning, PHCC Educational Foundation	Tim Atkins Program Coordinator, PHCC Educational Foundation