Speaking at PHCCCONNECT2020 is a great experience and offers you the opportunity to CONNECT with the industry and engage in valuable peer to peer networking. Please read this information carefully before completing the Call for Presentations.

You will be notified by email as to whether your submission was accepted between March 21 and March 31, 2020.

Note: Incomplete proposals will not be considered.

Speaker Terms and Conditions:

  1. Submissions must be complete.
  2. Speaker that is accepted must be the speaker that presents. Any changes in speakers is on a case-by-case basis.
  3. All breakout sessions are recorded for inclusion in the proceedings package unless otherwise indicated.

Submit Your Presentation Proposal

Selection Process

Submissions are reviewed by PHCC staff and subject matter experts. During the process, we vet the potential speaker and the content, not the speaker’s company or organization. PHCC expects the speaker to honor his or her commitment to present the proposed session as presented at the time of acceptance.

The proposals are evaluated in whole or in part on the following criteria:

  • Topic is timely and will attract attendees
  • Abstract and title of the session clearly demonstrates the session intent
  • Learning objectives and learning level are well-defined
  • Attendees will able to apply what they’ve learned in their professional roles
  • Subject matter is cutting-edge or presents new ideas, presented in a creative and engaging way
  • Context of the issues including real-world case studies, examples, and stories
  • Potential for interactive participation for the audience
  • Speaker presentation skills and experience
  • Speaker is knowledgeable, engaging and experienced on the topic submitted
  • Description does not contain overt and covert commercialism
  • Overall high quality of the written proposal

Title (max 35 characters)

This is an attendees first impression of your presentation. Is it informative and engaging? Is it active, i.e., what, exactly, is the takeaway? Does it accurately reflect the session topic? Is it short and to the point (the title does not have to explain everything they will learn, that’s the job of the description)?

Session Description (max 75 words)

A well‐written description clearly identifies the purpose and intent of the session. It also piques the interest of the attendee and encourages them to attend your session. An effective description should: highlight the content and the learner outcomes (what will they learn); clarify the relevancy of the topic (why they need to know it); and highlight the benefits of attending the session (what they will be able to do with this information).

Presenter Types

  • Presenter – a presenter shares explanations of a given topic in an information session
  • Facilitator – a facilitator guides group discussion and/or decision making
  • Moderator – guides a group of subject matter experts (panelists) and audience participation in a discussion or information session
  • Panelist – one of multiple topic experts chosen to share knowledge in a moderated discussion

Session Format

The following sessions are available:

  • Panel Discussion: moderated discussion by panel members with audience questions addressed. Presenter types: moderator, panelist
  • Case Study: presenter discusses a real‐life problem and/or solution to a problem and invites audience participation. Presenter types: presenter
  • Group Exercise: participants are divided into small groups and given a specific task to complete or problems to brainstorm solutions. Presenter types: facilitator, presenter
  • Idea Exchange: moderator leads a discussion among participants. Presenter types: moderator, facilitator
  • Round Table Discussion: moderator led discussion on a specific topic with debate. May be followed by Q&A. Presenter type: moderator

Preferred Session Length

Please select one from the list below:

  • 60 minutes 
  • 75 minutes 

Target Audience

Who benefits most from being in the room?

  • New construction 
  • Service and repair 
  • Signatory 

Content Level

You will be asked to indicate the complexity of the content. You may only be able to select one level.

  • Basic – content for attendees with less than two years of experience
  • Intermediate – content for attendees with 3-7 years experience 
  • Advanced – content for attendees with over 8 years experience 

Proposed Track

Please select the track that best fits your session proposal. The examples for each track are general ideas and are not intended to be exhaustive.

  • Business Management – planning, organizing, staffing, leading or directing, operations, and controlling an organization.
  • Leadership – driving successful teams, leading multigenerational teams, communicating as a leader not a manager, leadership and business growth.
  • Technology – latest technology trends, green living, improving customer health and comfort, streamlining everyday business practices, streamlining the fleet.
  • Sales/Marketing – cultivating repeat customers, building your brand, boosting sales, customer testimonials, social media.

Three (3) Learning Objectives

Learning objectives show the measurable outcomes of the session. Learning objectives are best expressed through active verbs such as: learn, discover, establish, assess, identify, examine, construct, etc. Tip: when developing your learning objectives, complete the following sentence: “after this session, attendees will know…, or will know how to.., or can confidently discuss…” 

Presenter Details

You will need to provide the following information for EACH SPEAKER:

  • Name
  • Title
  • Company
  • Email
  • Phone
  • Brief Bio (recommended max 75 words)
    Bios are brief, in paragraph form and focus on credentials and professional expertise in the topic being proposed. All presenters must submit a bio.

Speaker Expense Reimbursement

PHCC has limited funds available to reimburse speakers some of the expenses associated with presenting at CONNECT or fees. If you require reimbursement or charge a fee, please indicate below. Each request will be fully considered.

Noncommercial Policy

PHCC education programs at CONNECT are learning experiences and are noncommercial. Under no circumstances should a pre-conference workshop, general conference session, or break out session be used for direct promotion of a company/speaker’s product, service, or other self-interest.

Please click here to access the PHCCCONNECT2020 Call for Presentations. Good luck. We look forward to receiving your submission.

Every year PHCC asks its members what topics they want to hear about at CONNECT. The list below represents the top topic ideas they want to hear about at CONNECT 2020 in Dallas, Texas. Please consider these topics when submitting.

Note: Some topics may appear in one or more categories.

Customer Service

  • Transactional versus relational customer service model
  • Effective customer service techniques
  • How to create and cultivate customer relationships
  • Implementing live customer web chats

HR/Workforce Development

  • How to hire and retain skilled workers
  • How to attract and retain Millennials and Gen Y
  • Incentive programs to retain employees
  • Pay policies for on-call work and after-hours training
  • Recruiting, retaining women in the workplace
  • New Marijuana Laws: What do they mean to my business?
  • How to make your workplace ready for Generation Z
  • How association health plans can benefit small businesses
  • Social media policies for employees
  • Hiring veterans
  • How to help ensure employees understand what you mean
  • Training employees to be active listeners


  • How to improve efficiency in your business
  • How to transition business exit strategies
  • How to calculate business costs
  • Implementing live customer web chats
  • Pay policies for on-call work and after-hours training
  • Knowing your Z score and other basic financial strength-quick calculations for decision making
  • Best practices to manage on-call work
  • Best practices in inventory management
  • Project management strategies
  • How to navigate family business issues
  • Adapting to a multiple-generational workplace
  • Preventative maintenance and agreements
  • Streamlining financial management at your company
  • Effective ways to collaborate with others in the industry
  • Fleet management
  • How the LEAN practice can improve your profitability and customer service
  • Best steps to sell your business
  • How to calculate your true flat rate cost OR How to calculate a true billable hour
  • How to help ensure employees understand what you mean


  • How to effectively use social media
  • Social Marketing


  • Effective software to improve and streamline your business
  • Deploying technology to manage field service businesses and their field workforces
  • Effective Inventory Tracking Systems
  • Streamlining financial management at your company
  • Technology product/demonstrations and business best practices
  • How to use social media (what to post and best strategies)
  • Incorporating intelligent equipment – remote diagnostics
  • Deploying technology to manage field service businesses that are not flat rate
  • Using DATA to make decisions for your business
  • Social Marketing


  • Firestopping products and installation for plumbing and piping systems

How are sessions selected?

A group of staff and volunteers are tasked with reviewing all proposals received. Final selections are based on interest of topic, relevancy to industry, and quality of submission.

What if I need to make a change to my submission?

Submitters will not be allowed to make changes once the Call for Presentations has closed. If you have a change that could impact whether or not your submission could be selected, like adding a speaker, changing the description, etc. please email education@naphcc.org.

Selected speakers can make minor changes to their sessions once the status notifications are sent. If changes to the program are substantial and no longer reflect the topic and spirit of the accepted session PHCC reserves the right to decline the session.

Can I submit multiple proposals/Can I submit to multiple tracks?

You should not submit the same proposal multiple times as this will not increase your likelihood of getting your session chosen. Submit to the one track that best fits your topic. Duplicate abstracts will be deleted and only the first submission will be considered.

Our volunteers will be looking at quality of each individual proposal, rather than the number submitted by a particular speaker, company, etc. We have limited slots so make sure you are focusing on the quality of your proposal before submitting.

Will I receive a complimentary registration to speak?

Speakers will receive a complimentary full registration to CONNECT. PHCC has very limited funds to reimburse other expenses but will consider requests on a case by case basis.

When will I be notified?

Submitters will be notified between March 21 and March 31.

Do I have to confirm participation?

YES! All accepted speakers must confirm participation no later than Wednesday, May 8. Because we have more submissions than space available – if we do not hear from a submitter by the May 8 deadline a replacement may be invited to take the slot.