Michael Copp, Executive Vice President

  • 06.10.21

    Driving Under the Influence of Electronics

    It is generally estimated that we unlock our mobile phones 10 times more than times we crack a smile. April was Distracted Driving Awareness Month with the National Safety Council estimating that over 700 people are injured in distracted driving crashes. In March 2021, USA Today wrote “The nonprofit National Safety Council estimates in a [recent] report that 42,060 people died in vehicle crashes …

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  • 05.27.21

    Biggest Challenge: Finding Employees

    In a recent PHCC Contractor Sentiment survey, one of the biggest challenges cited by our members is the inability to find employees. While a problem for several years – this is a crisis exacerbated by the pandemic. “In a study performed by Marcum’s National Construction Services group:  41% of pre-pandemic respondents chose ‘securing skilled labor’ as the No. 1 threat to their businesses.”  …

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  • 05.14.21

    PHCC Contractor Sentiment Survey

    We produced another PHCC Contractor Sentiment survey this spring. 92% of respondents were plumbing contractors and 55% were HVACR contractors who responded to this survey, albeit some plumbing contractors also provide HVACR services. With the economy growing by 6.4% in the first quarter, according to CNN on April 30, 2021, there is greater optimism and increased consumer confidence in this …

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  • 04.23.21

    Minimizing Workplace Violence

    PHCC—National Association is deeply saddened by the tragic loss of GSM Services employees James Lewis and Robert Shook, two well-respected HVAC service technicians who were killed during a mass shooting that took place April 7 in Rock Hill, South Carolina. PHCC—National Association President-elect Joel Long is a co-owner with his brother Steven Long of GSM Services – a PHCC Contractor-member …

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  • 04.09.21

    Sustainability and P-H-C Industry

    The word ‘sustainability’ has been used for many years to describe design criteria that “meets the needs of the present without compromising the ability of future generations to meet their own needs.”1 We have recently seen articles that talk about “net-zero carbon communities” within which as described by Rose Morrison (2021) in her article, The Future of Net-Zero Communities, consist of  …

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  • 03.25.21

    Personality Preference Assessments

    Since my career began after getting out of the army in 1984, I have witnessed a growing use of personality tests for career development and staff benchmarking to improve communications and respect for individual differences that contribute to an organization’s success. The most popular instruments include the Myers-Briggs Type Indicator (MBTI), DiSC, Big Five2, HIGH5 Test, Truity, and others.1 …

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  • 03.12.21

    A Return to Live Events in 2021

    Kimberly Hardcastle-Geddes (2020) wrote in her December 1, 2020, article, Predicting the Future of Events, “[MDG has] been researching, reading, experimenting and tracking what’s working and what’s not in the events space.” The following are what might be expected in 2021 (Retrieved on the World Wide Web on December 18, 2020, here): Attendees will return to in-person events - “attendee …

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  • 02.26.21

    2021: Helping Members Thrive in the Next Normal

    After a challenging 2020, the plumbing-heating-cooling industry is looking forward to renewed prosperity with the hope that COVID-19 will fade into the background with the introduction of multiple vaccines and hence, encouraging the public to work, shop, dine and travel the way it did in pre-pandemic times. In fact, some economists are predicting the economy will return to normal by this fall. …

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  • 01.29.21

    The Future of Membership

    One of the areas that PHCC National is exploring is governance – especially as it relates to membership. In preparing for those conversations, I reviewed Sarah L. Sladek’s (2011) book, The End of Membership As We Know It; Building the Fortune-Flipping, Must-Have Association of the Next Century, and took away some key concepts that I think are worth sharing. In general, most trade associations …

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  • 01.26.21

    It’s All About Tangible Value

    (Originally published January 2016; updated with new resources/links) I have had an exciting couple of months getting my legs under me and learning what it means to be a PHCC team member. I appreciate the warm welcome I received as I embarked on my “listening tour” these past few weeks, and look forward to meeting many more folks over the next several months. Like most of the associations I have …

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  • 01.15.21

    A Commitment to Professionalism: Stronger Than Ever

    Challenging times in 2020 only reinforced the need in plumbing and HVACR industry to come together and maintain high standards. Drawing on our 138-year history, PHCC protected our members and their employees, families and communities – even through a global pandemic – by supplying relevant resources, sharing best practices among our members, advocating to secure business-friendly legislation and …

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  • 12.11.20

    2020: A Year to Forget?

    The American poet and civil rights activist Maya Angelou advised that "we may encounter many defeats, but we must not be defeated." This extremely challenging year will be remembered for some time despite our collective desire to leave it in the rear view mirror. Yet despite a pandemic, protests, plagues, unemployment, a recession, wildfires, hurricanes, and a presidential election, our …

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