CEO Message

04.08.25

As business leaders, we’ve all faced those unsettling moments … when you realize you’ve been targeted by a phishing scam or when your inbox is flooded with suspicious emails. I know firsthand that I often need to remind our staff here at PHCC—National to be cautious of emails that appear to come from my own address.

01.16.25

"Leadership is like going to the gym. It’s easy to status quo your way through." Leave it to a Navy commander to compare effective leadership to a physical workout, but Mary Kelly – who also is a best-selling author and was a keynoter at PHCC’s CONNECT conference in October – knows that, in today’s fast-paced environment, if you’re not actively improving and thinking bigger, you’re inadvertently …

09.30.24

It’s what tells you what you need to know about your customers’ needs and expectations so you can serve them better. It’s what drives customers to choose you over other contractors. It’s what helps you track callbacks so you can minimize their impact … or lead conversion rates so you know how much time and money you put into making a sale. It’s what helps associations like PHCC identify and …

07.31.24

We live in a world today impacted by influencers. Whether knowingly or subliminally, we are inspired and motivated by authors, entrepreneurs, celebrities, professional athletes, and well-known brands. Sure, many of them have cracked the code on how to share branded content on social media with their audience; the more traditional ones have mastered some intangible factors: Connection. …

04.03.24

Open communication. Emotional intelligence. Workplace Culture. We keep hearing these buzzwords as areas that we – as leaders – should place more focus. But how do they really translate? When it comes to action, what should we really be doing to build and maintain a welcoming and successful organization? Since I came onboard as PHCC’s chief executive officer, the folks here at PHCC—National have …

12.12.23

It’s a given – societal clout shifts from those who are older to those who are younger. Tomorrow inevitably belongs to the young … in terms of purchase power, cultural change, and business success. Ever since PHCC was founded 140 years ago, we have witnessed the beauty of that shift … the next generation learning from the one before it, business owners getting their children involved in the …

10.09.23

Remember the early days of your business? You (and maybe a few key employees) did a bit of everything … meeting with clients, juggling projects, ordering materials, managing workers. It was a game like checkers, played quickly with mostly interchangeable pieces. But as organizations grow in volume and complexity – especially in our industry, with new technology, new regulations, and new needs …

07.11.23

When everything is as loud as everything else, nothing stands out. Why do we do what we do? What are our intentions? How does our next decision really improve the lives of our members, our employees, our customers? How does it better our organizations? As I’m working with PHCC staff to steer decisions for our association and as you’re making decisions for your business, we really need to ask …