QSC Frontline Service Technician Training Class - August 2023
August 23 - 24, 2023


This course is open to QSC members only.

QSC’s Frontline Service Technician Training program will help you build a team of star technicians!  During this two-day session centered around QSC’s Customer Experience Delivery System, attendees will garner the knowledge, skills and the capabilities needed to create exceptional customer experiences, sell more, drive repeat business and deliver excellent customer service.

Key Topics

  • What is Success?
  • Mindset and Attitude
  • Brand and Value
  • Customer Experience
  • Customer Loyalty
  • Understanding Customer Needs
  • Overcoming Sales Objections
  • Being Persuasive
  • Upselling

Cancellation Policy: Cancellations on or before August 1 will be charged a $75 cancellation fee. NO REFUNDS for cancellations after August 1. Attendee substitutions are always permitted at no charge.

  • QSC Frontline Service Technician Training Class - QSC Member
Mark Johnson Plumbing Inc.
2803 S Service RD W
Ruston LA 71270-3185
(318) 255-1332
Location Website

August 23rd, 2023 | 8:00am - 5:00pm

Frontline Service Technician Training - Two Day Workshop

Session description not available at this time.

Session Type: Workshop | Session Capacity: 15
Beth A Dobkin

Ask me thirty years ago and I assure you I would not have predicted that I would have built a career in the plumbing industry. Yet here I am through ups and downs with the knowledge that comes from 16 years of successful business ownership, 28 years of management and 18 years of consulting experience. Now don't blame me for this but I am a Jersey girl, born and raised in the farmlands. I met my husband through their family plumbing business where I worked as a bookkeeper. We moved to California to the Silicon Valley in 1982 but soon decided that Sacramento would be home for our family and plumbing service company. As our family grew so too did our business. We added HVAC service in 1998. Fast forward to 2000. We successfully sold our business to a fortune 500 company. They hired us to stay on and manage their new investment making me the General Manager where I remained for the next 4 1/2 years. In 2005 I decided change was in the air. I left the service side of the business and became a business coach for a national plumbing franchisor. With a passion for training and developing people, I was responsible for creating and presenting programs related to our industry and the customer service experience including technician, business development, customer loyalty and basic training. Other duties included creating content and confirming accuracy of public relations and marketing materials, development of new national accounts and working with vendors to develop partnerships. Working with business owners is very rewarding and has given me the opportunity to share my knowledge and skills, helping others make their dreams a reality. On April 1, I started my adventure with QSC. I can't promise that the road will be easy but nothing worthwhile has ever been accomplished in a day.

  • Session Name: Frontline Service Technician Training - Two Day Workshop
    Role:   Keynote