Modern Chat Strategies to Attract and Keep More Customers
Wednesday, April 21, 2021
In this webinar, Sarah Tippets from FreshLime and Buddy Smith, President of Russell's Heating & Air will break down the changes that the last few years have brought to customer communication expectations and will outline several chat communication strategies that you can implement to win more business from people searching for plumbing and HVAC contractors online. Sarah and Buddy will cover through statistical data the best channels to communicate with customers and the right cadence, type of messaging, etc. that works to build loyal relationships vs. turning customers away.
Director of Chat Interaction and Development
Sarah Tippets is the Director of Chat Interaction and Development at Freshlime and has worked to build technologies to help Plumbers & HVAC companies for the last 7 years after a lifetime of helping her own family Plumbing & HVAC business grow to one of the top 5 for sales in the Northern California region. Sarah moved from her family business to the field of technology because she experienced firsthand the difficulty in competing locally to develop and win loyalty from customers with changes in the way that people prefer to connect when dealing with businesses. Since taking over the Chat Interaction and Development group at FreshLime Sarah has single-handedly grown FreshLime's customer base 2500% and is committed to showing Plumbing & HVAC business owners how to reduce customer churn, land more customer deals and excel against the competition in an ever-changing digital marketplace. Sarah is also a passionate dog-mom and loves spending time with her adorable German Shepherd Zena.