11.10.16

Presented by: Mark Michalski, Cadmus The ENERGY STAR Program and partnering utilities, energy-efficiency organizations, retailers, and manufacturers are continuing their promotion of early replacement as a means to help consumers understand the value of a certified water heater and drive purchases. Use of a proactive, early replacement sales strategy has helped open up customer dialog… more

11.09.16

Presented by: Peter Troast, Founder and CEO, Energy Circle Though whole house retrofits are very often the ideal solution to all kinds of indoor air quality problems, energy auditors and home performance contractors are rarely the first call for homeowners acting on these issues. To typical customers and the people who influence them (like doctors),… more

09.27.16

Presented by: Jenny White, Integrated Leadership Systems Communication skills are vital to your success as a leader and are potentially the biggest stumbling blocks you will encounter. This webinar will outline a three-step assertive communication process, provide little-known listening tips, and information about how use emotional intelligence to more effectively lead others. Learning objectives: 1).… more

08.12.16

Presented by Allie Perez, Texas Women in the Trades

08.11.16

Presented by Kenny Chapman, The Blue Collar Success Group As home service contractors we are continuously pouring huge sums of money into marketing our businesses. We focus on branding, on advertising, on truck wraps and messaging, and yet we often fail to look at the alignment between the promise we make in our marketing and… more

07.13.16

Presented by: Bill Ford, SESCO Management Consultants It has been over ten years since the Department of Labor overhauled the Fair Labor Standards Act overtime regulations. Over two years ago, President Obama directed the Department of Labor to look at the regulations. As a result, the guaranteed salary to be exempt has been raised from… more

07.13.16

Presented by Bill Spohn, TruTechTools.com Our industry is no stranger to working in cramped spaces with varying conditions that can be deemed hazardous. Although practicing safe habits and protocols on the job comes with our territory, a recent OSHA ruling includes attics and crawlspaces as confined spaces in many cases. This will require new processes… more

06.13.16

Presented by: Russell Schmidt and Josh Ulrich of Time Communications For most of your customers, a plumbing or HVAC issue ignites panic: they come home to a flood in the kitchen; the heat went out at 3 a.m., and it’s -30 degrees outside; the air conditioner just quit working on the hottest day of the… more

05.10.16

Presented by: Frank Besednjak, Business Coach, Trainer and Consultant CEO’s from some of the most successful organizations all agree that setting up processes and systems is key to the success of the operation. Too many times contractors run

04.12.16

We asked six current & former plumbing-heating-cooling contractor business owners to answer a simple question: What is the most important thing for their customer service representative to know? The CSR is the person who takes that crucial first contact call from the customer. That customer is typically calling because they have a problem that they… more

04.08.16

Presented by: Brian Kraff and the Team at Market Hardware Having an effective Web Marketing plan in place is vital for any successful Plumbing-Heating-Cooling business. And today’s increasingly competitive marketplace demands that we all think outside the box when it comes to marketing strategies. So if you’ve always tried the ‘same old’ tools and tricks,… more

04.08.16

Join Ellen Rohr and discover how to simplify and amplify your business… and UN-leash your life! D.A.T.s the way to do it! Dream – Act – Test · Setting Sight. What do you want? Why? How will you know when you have