Power Meeting 2020 Recap: Attendees
Learn How to Be Heard … Loud and Clear

April 22, 2020
By Dave Chic, Program Director of QSC

Power Meeting 2020 in San Diego, California, was unlike any other. Taking place in early March, COVID-19 was just starting to wreak havoc on U.S. businesses, requiring the 143 registrants to attend to their employees’ needs quickly and remotely over the 2½-day event and forcing some organic stops and starts during the Power Meeting programs.

Even with challenges, the show went on. Keynote Speaker Connie Podesta inspired the audience with her unbridled energy, enthusiasm and humor as she walked Power Meeting attendees though the psychology of hearing and the process for making sure they were being heard – the overarching theme of the event. “Having the tools to communicate is great,” said Podesta, “but making sure you are being heard is imperative when implementing them.” Podesta’s presentation – titled “Life Would Be Easy If It Weren’t for Other People” – provided the perfect entrée to the event. Preliminary speaker reviews indicate that Podesta might be one of Power Meeting’s favorite keynote presenters … ever!

Meeting Highlights

In addition, Power Meeting 2020 offered valuable lessons on leadership, digital marketing, and hiring, retention and firing processes. Led by industry experts – Dr. Michael Hennelly with Strategyblitz, LLC, Eddie Hill with Prosperous Internet Marketing, and Andy Wilson with Kimbel – these sessions provided attendees with information that could be implemented immediately upon returning to their businesses. QSC Business Coaches Les Hanks and Franc Exley also provided open forum education and discussions during a Power Meeting favorite: a “QSC Coaches’ Corner and Qlist Live” session highlighting plumbing and HVAC topics. An additional discussion group was held regarding the utility of a QSC Commercial Service Peer Group.

A Look Inside QSC

Power Meeting also offered attendees a unique opportunity to learn about the newest products and services offered by QSC Industry Partners and Sponsors. In addition to the educational sessions, the networking, socializing and mixing-and-mingling have contributed to Power Meeting’s reputation as a highly effective forum … and are among the most highly valued reasons that QSC members attend each year.

This year, QSC premiered its “Power Meeting Match Game,” giving contractor members an opportunity to learn more about the Industry Partners’ businesses … as well as offering up some little-known personal facts about these folks, too. Power Meeting 2020 also was marketed to all PHCC members extensively in hopes of attracting new coaching clients.

Non-QSC member attendees found the Power Meeting experience to be just what they needed to confirm that joining – especially during these trying times – will provide value to them and to their businesses. QSC’s updated benefits and attention to clients’ needs continue to provide satisfaction to all who are part of this most valued PHCC Enhanced Service Group.

For information on QSC and the benefits of Business Coaching, contact Program Director Dave Chic at chic@naphcc.org or via 800-533-7694.



Program Director
Dave Chic is the Program Director for Quality Service Contractors, is a professional network exclusively for members of the Plumbing-Heating-Cooling Contractors—National Association (PHCC). QSC provides specialized business management resources, services and training for plumbing and HVACR service and repair contractors.

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