New Programs Help Contractors Build Business and Develop All-Star Technicians

April 25, 2018
By Staff Writer, PHCC-National Association

Expanding its specialized resources for plumbing and HVACR service and repair contractors, Quality Service Contractors (QSC) announces two new programs that can help those businesses achieve a competitive edge.

The programs include Pillars of Success, QSC’s new business development and management system; and Front Line Service Training that develops the customer service and sales skills of technicians.

“With these expanded educational offerings, we’re reinforcing QSC’s mission to help contractors achieve greater success by working smarter, not harder,” says Dan Callies, chairman of QSC, an enhanced service group of the Plumbing-Heating-Cooling Contractors—National Association (PHCC).

Pillars of Success

Based on the 10 core areas – “Pillars” – critical to long-term growth and sustainability, Pillars of Success gives owners of businesses of all sizes and stages a comprehensive system for owning, operating and developing a business that leads to personal and financial freedom. The program’s powerful benchmark-based approach looks at each company individually to tailor coaching and learning for immediate impact.  Working in conjunction with a QSC business coaches, participants learn vital best practices in entrepreneurship, team management, financial management, marketing, customer care and more.

Pillars of Success is built for the lifetime of the company and will help businesses of all stages and sizes improve and achieve greater success. QSC is offering contractors a free assessment of how Pillars of Success can help them.

Front Line Service Training

QSC’s all-new Front Line Service Training program helps service contractors develop a team of all-star technicians with the knowledge, skills and desire to create exceptional customer experiences, sell more, drive repeat business and create results. Centered on QSC’s 10-Step Customer Experience Delivery System, this two-day program teaches technicians the mindset, concepts and techniques they need to succeed. For more information and to reserve a spot for your technicians, contact QSC at qsc@naphcc.org.

“Our members realize they need that combination of technical skill and business savvy to be successful,” says Callies. “These programs give them that advantage and help them to surface as the contractor of choice in their respective areas.”



Staff Writer
, PHCC-National Association
The PHCC-National Association, formed in 1883, provides legislative advocacy, education and training to approximately 3,300 plumbing and HVACR businesses and 65,000 technicians.

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