QSC Service Technicians' Summer Live Webinar Series: Overcome Sales Objections – And Learn from Them!
July 9, 2020 - September 17, 2020

QSC Members Only!

Registration Cutoff Extended: July 21, 2020

July 9, July 23, August 6, August 20, September 3 and September 17 

Take Advantage of This Brand New QSC Members-Only Benefit!

Want to keep your Service Technicians engaged, enthused and focused?  During this webinar series, QSC Business Coaches Beth Dobkin, Les Hanks and Franc Exley will provide step-by-step tips, tools and guidance that will help your techs stay on track and in control, even when the going might get tough!

This series of six 30 to 40-minute webinars will cover best practices and real-life situations highlighting how to be armed for, and best able to handle, whatever your clients might object to.

Upon completion, your Service Technicians will be equipped with the tools they need to understand, empathize and effectively dispel clients’ misgivings.  Your QSC Coaches will provide them with what they need to explain why the services that they are supplying are valuable and need to be done, ensuring a win/win for the business owner and the customer.

Offered at $299.00 per company (unlimited registrants) for all six sessions, attendees will be provided with a follow-up summary that will include take-aways, items for implementation and a certificate of completion.  These are interactive sessions that allow series participants to ask questions and garner valuable solution-based information.

REGISTER TODAY! Have your Service Technicians start their day off right!  These inspiring and motivational webinars will be offered at 7:30 a.m. in Pacific, Mountain, Central and Eastern time zones.

Step-by-step Registration Directions:

To register company (one individual)

  1. Click on “Register Individual
  2. Under Registrant Type click “QSC Member
  3. Scroll to bottom of page and see “Event Fees
  4. Select session in your time zone (Mountain may select Central or Pacific)
  5. Click “Total
  6. Click “Add to Cart
  7. Click “Check-Out
  8. Complete Payment Information
  9. Click “Continue
  10. Click “Submit Order
  11. Check out, pay and submit order

Upon completion you will receive a confirmation and receipt.  Your session leader will send you conference call access information.

To register company (multiple individuals):

  1. Click on “Register Group
  2. Click on “Registrant Type” and select “QSC Member
  3. Select Group – Your company name should appear here.  Click on company name.
  4. A button will appear “Add Group Registrant
  5. Click on the name of your first registrant (if staff members are not on the list, please notify Dawn Dalton dalton@naphcc.org)
  6. Scroll to bottom of page and see “Event Fees” – select “FIRST Registrant in your time zone at $299.00
  7. Click “Add Another Registrant
  8. Click on “Registrant Type” and select “QSC Member
  9. Select staff members who will be attending in the “Registrant name” area
  10. Under “Event Fees” select “QSC Service Technicians’ Summer Live Webinar Series – Additional Registrants (same company)” (this will provide access to additional staff members at no cost)
  11. When completed click “Add to Group
  12. Review registrants and pricing
  13. When all attendees are registered, click “Add to Cart
  14. Check out, pay and submit order

Upon completion you will receive a confirmation and receipt.  Your session leader will send you conference call access information.


CANCELLATION POLICY

Cancellations and refunds for this series subscription will be considered on a case-by-case basis if received in writing before July 23, 2020.  A $50.00 processing fee will be applied.   No refunds will be offered for cancellations received after July 23, 2020.

Please send cancellation requests to dalton@naphcc.org

 

  • QSC Service Technicians' Summer Live Webinar Series - Additional Registrants (same company)
    $0.00
  • QSC Service Technicians' Summer Live Webinar Series - 7:30am MOUNTAIN Sessions FIRST Registrant
    $299.00
  • QSC Service Technicians' Summer Live Webinar Series - 7:30am CENTRAL Les Hanks Sessions FIRST Registrant
    $299.00
  • QSC Service Technicians' Summer Live Webinar Series - 7:30am EASTERN Franc Exley Sessions FIRST Registrant
    $299.00
  • QSC Service Technicians' Summer Live Webinar Series - 7:30am PACIFIC Beth Dobkin Sessions FIRST Registrant
    $299.00
Beth A Dobkin

Ask me thirty years ago and I assure you I would not have predicted that I would have built a career in the plumbing industry. Yet here I am through ups and downs with the knowledge that comes from 16 years of successful business ownership, 28 years of management and 16 years of consulting experience. Now don't blame me for this but I am a Jersey girl, born and raised in the farmlands. I met my husband through their family plumbing business where I worked as a bookkeeper. We moved to California to the Silicon Valley in 1982 but soon decided that Sacramento would be home for our family and plumbing service company. As our family grew so too did our business. We added HVAC service in 1998. Fast forward to 2000. We successfully sold our business to a fortune 500 company. They hired us to stay on and manage their new investment making me the General Manager where I remained for the next 4 1/2 years. In 2005 I decided change was in the air. I left the service side of the business and became a business coach for a national plumbing franchisor. With a passion for training and developing people, I was responsible for creating and presenting programs related to our industry and the customer service experience including technician, business development, customer loyalty and basic training. Other duties included creating content and confirming accuracy of public relations and marketing materials, development of new national accounts and working with vendors to develop partnerships. Working with business owners is very rewarding and has given me the opportunity to share my knowledge and skills, helping others make their dreams a reality. On April 1, 2012 I started my adventure with QSC. I can't promise that the road will be easy but nothing worthwhile has ever been accomplished in a day. Beth's motto, "Life isn't about waiting for the storm to pass; it's about learning to dance in the rain." Vivian Greene

  • Session Name: QSC Service Technicians' Summer Live Webinar Series - 7:30am PACIFIC Beth Dobkin Sessions
    Role:   Session Leader
Franc S. Exley

Franc joined Quality Service Contractors (QSC) on July 1, 2019 and serves as a QSC Business Coach. He comes to QSC from Aire Serv & Mr. Rooter where he worked starting in 2001 as Franchise Consultant, Sales Trainer and Underground Division Instructor. Franc is well-versed in teaching and training sessions such as Managing through your Financials, Key Indicators within your Business, Budgeting, Marketing, Day to Day Operations, Underground Sales in Plumbing, Key Manager Training and Sales Training. Previously, Franc was the owner and operator of a local heating and air conditioning business, with locations in Macon and Savannah, Georgia. Before that, he served as Legal Counselor for law firms focusing on class action, insurance and corporate litigation. Franc is a graduate of Mercer University’s Walter F. George School of Law with a Juris Doctor, Taxation and Business Law. He received his Bachelor’s degree in Business Administration, Risk Management and Insurance from the University of Georgia.

  • Session Name: QSC Service Technicians' Summer Live Webinar Series - 7:30am EASTERN Franc Exley Sessions
    Role:   Session Leader
Les Hanks

Les Hanks joined Quality Service Contractors on June 1, 2013 and serves as the Business Management Coach for a variety of services, such as comprehensive business analysis, strategic planning, competitive analysis, program/seminar development and more. Les is a proud 1988 graduate of Texas A&M University with a degree in Finance. An expert in building solid relationships with people has led Les to a successful career as a Business Coach and Consultant. He also has prior experience as the Marketing Manager for a major life insurance company as well as leadership positions in the retirement plan administration and petroleum tax consulting industry. Prior to coming to QSC, Les was a Regional Manager/Business Coach for Mr. Rooter Corporation for over 6 years. His travels took him throughout the west coast and the Midwest, and he was honored to have been involved in the growth and success of many franchises. Les was honored as Mr. Rooter Corporation Team Member of the Year in 2011. Being blessed with excellent written and oral communication skills, relationship building skills, creativity, training skills and a knack for teaching financial concepts is the secret of his success. Les takes great pride and joy in helping business owners succeed in life and in business, and has seen many of the current QSC members he works with enjoy growth and expansion. Les is married to his best friend Christine, has 4 wonderful children, and resides in Waco, TX. His passion outside of family and work is all things Aggie sports, especially football. Les published a book in 2015 called C.H.R.I.S.T. The Pillars of Rock Solid Relationships. It is available on Amazon for those interested in a short, but powerful book on the secret of great relationships in life and business.

  • Session Name: QSC Service Technicians' Summer Live Webinar Series - 7:30am CENTRAL Les Hanks Sessions
    Role:   Session Leader