QSC Power Meeting 2020 - San Diego
March 11 - 13, 2020


Power Meeting 2020 – Key Into Greater Success!

Enhance your communication skills and access your strengths, your creativity, new ideas and resources in ways that you may have never thought possible.  Power Meeting 2020 will help you unlock your potential and expand your possibilities for success.

Pre-event activities, education and special QSC hotel rates will add to your Power Meeting 2020 experience!

Power Meeting’s popular pre-event activities will be kicked off by the ever-famous and beneficial Hodes Fundraising function “Challenge Air for Kids and Friends” the evening of Tuesday, March 10. 

Optional pre-event tours and Coaches’ Corner education sessions will also be a very wise use of your time on Wednesday, March 11, prior to the beginning of Power Meeting 2020. QSC Coaches Franc Exley and Les Hanks will be providing Plumbing and HVAC input, ideas and expertise using open discussion and interactive roundtable formats (Commercial Service and Peer Group and Q-List LIVE Style at their best!), to ensure that the most and the best information is exchanged.

Impactful and thought-provoking keynote and break-out sessions will keep you inspired! 

Keynote speaker Connie Podesta will get things rolling the morning of Thursday, March 12 by taking a deep dive into the psychology of hearing, listening and the daily practices that will help Power Meeting attendees increase the effectiveness of their communication skills.  Podesta is a Hall of Fame Keynote Speaker, an award-winning author of seven books, a human resource professional, a 25-year licensed therapist, an actress, a comedienne, a former radio/TV personality, and an expert in the psychology of human behavior as it relates to sales, leadership, change and personal/professional development.

Rounding out the Power Meeting education experience will be additionally information-packed sessions focused on the many layers of marketing, the art and science of strategic leadership and how to hire for success and long-term retention of employees. 

Engaging Industry Partner networking, events and lots of prizes and entertainment options will ensure that Power Meeting 2020 will be THE ONE you have always wanted!
Westin San Diego hotel rate of $199.00 (single, double, triple or quadruple occupancy!).


Hotel accommodations must be booked by February 17, 2020.

Additional amenities included in the QSC room rate:

  • High-speed internet
  • Two complimentary bottles of water daily upon request
  • Airport shuttle service
  • Snacks in the main lobby daily from 5:00 p.m. to 6:00 p.m.
  • Westin Workout Fitness Studio access

NOTE: There are TWO Westin San Diego hotels located a few blocks from one another, the Westin San Diego Gaslamp Quarter (910 Broadway Circle) and the Westin San Diego (400 W Broadway). QSC Power Meeting will be held at the Westin San Diego located at 400 West Broadway.

****QSC Premium Members receive TWO Free Registrations per company;

QSC Pro Members receive ONE Free Registration per company.

Registration is listed at $510; discount will be implemented at checkout.**** 

QSC Power Meeting Exhibitor Showcase Information - click HERE for details 

  • PHCC State / Local Executives - QSC Power Meeting 2020
  • Spouse / Guests CLOSING Reception Only - QSC Power Meeting 2020
  • QSC Member - QSC Power Meeting 2020
  • PHCC Member - QSC Power Meeting 2020
  • Spouse / Guests OPENING Reception Only - QSC Power Meeting 2020
  • Non PHCC Member - QSC Power Meeting 2020
  • Additional QSC Member Rep - QSC Power Meeting 2020
Westin San Diego
400 W Broadway
San Diego CA 92101-3504
Location Website

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March 9th, 2020 | 6:30pm - 9:00pm

QSC Board of Trustees Dinner

This event requires the attendance of the QSC Board of Trustees members only.

Session Type: Dinner

March 10th, 2020 | 8:00am - 4:00pm

QSC Board of Trustees Meeting

This event requires the attendance of the QSC Board of Trustees members only.

Session Type: Leadership

March 10th, 2020 | 5:30pm - 7:30pm

Hodes Company Happy Hour Poolside Party benefiting Challenge Air for Kids and Friends

Registration Required for this FREE Event. Hodes Company will be hosting a poolside party at the Westin San Diego with an open bar, games and a dinner. Donations are appreciated to benefit Challenge Air for Kids and Friends. TO REGISTER, please contact dalton@naphcc.org. RSVP by March 1, 2020

Challenge Air offers motivational, inspirational and life-changing experiences to physically-challenged youth through aviation. The Challenge Air experience helps challenged young people renew their faith in themselves and strive to reach for the sky.

Session Type: Fundraiser

March 11th, 2020 | 9:00am - 1:00pm

Pre-Power Meeting Tours – Explore San Diego!

A host of not-to-miss tour options will be available for Pre-Power Meeting attendees. San Diego offers much to see and do so take advantage of this time by seeing the sights, experiencing the cuisine and starting your Power Meeting 2020 experience off with a bang! Stay tuned for additional details!

Session Type: Tour

March 11th, 2020 | 12:00pm - 3:00pm

Exhibitor Set up

This time is set aside for Industry Partners to prepare their tabletop areas for Power Meeting networking events.

Session Type: Trade Show

March 11th, 2020 | 1:00pm - 2:00pm

Pre-Power Meeting Education - Commercial Service Peer Group Discussion

Spend time engaging in open conversation designed to explore the opportunity of creating a peer group dedicated to QSC Commercial Contractors. QSC Business Coach Franc Exley will guide this discussion and orchestrate future interactions, based on your needs voiced during this one-hour session. Make sure you are heard!

Session Type: Meeting

March 11th, 2020 | 2:00pm - 4:00pm

Pre-Power Meeting Education - QSC Coaches' Corner and Q-List Live Roundtable Discussions

The best of QSC’s two favorite forums have been combined to provide an open and interactive format that will provide something for everyone! Take advantage of this opportunity, and bring your team, as simultaneous roundtable discussions will be taking place regarding both HVAC and Plumbing topics. QSC Business Coaches Les Hanks and Franc Exley will lead peer-to-peer discussions amongst Pre-Power Meeting attendees and guide them through issues, answers, and solutions. Attendees will leave this session with actionable ideas as tactics discussed will be collected and shared with attendees.

Session Type: Networking

March 11th, 2020 | 3:00pm - 6:00pm

Registration Desk Open

Power Meeting 2020 attendees can pick-up their badge and attendee bag, register, ask questions and gather event information during this time.

Session Type: Operations

March 11th, 2020 | 4:00pm - 4:30pm

First Timer Orientation / QSC Update

Questions? Confusion? Ideas? This QSC Membership Benefit overview and update, led by QSC Program Director Dave Chic, will give QSC Members the opportunity to be heard, to listen and to weigh-in on the latest and greatest in the QSC world. Come prepared to share and don’t forget, all ideas are good ideas when brainstorming!

Session Type: Meeting

March 11th, 2020 | 4:30pm - 6:00pm

Opening Reception and Industry Partner Showcase

Nothing promotes relationship-building like the opportunity to share information in a comfortable and relaxed environment. Mix, mingle, eat, drink and hear from QSC Industry Partners about the newest, the latest and the greatest all during this kick-off reception.

Session Type: Trade Show

March 12th, 2020 | 7:00am - 5:00pm

Registration Desk Open

Power Meeting 2020 attendees can pick-up their badge and attendee bag, register, ask questions and gather event information during this time.

Session Type: Operations

March 12th, 2020 | 7:00am - 8:00am

Networking Breakfast with Industry Partners

Rise and shine! Day one of Power Meeting 2020 will start off strong as attendees will meet, greet and plan their days together all while sharing their most important meal of the day! Make sure you start your day with great food and wonderful conversation.

Session Type: Breakfast

March 12th, 2020 | 8:15am - 12:00pm

Life Would Be Easy If It Weren’t for Other People; Unlocking Your Potential begins here!

Keynote speaker Connie Podesta will kick off Power Meeting 2020 by opening the eyes and ears of Contractor and Industry Partner Power Meeting 2020 attendees to the psychology of listening and hearing as it relates to those with whom we communicate. She will take attendees inside the minds and personalities of the people that they deal with every day - bosses, colleagues, partners, customers, friends, and family – helping them identify how to ACT rather than REACT to whatever life throws their way. Get ready for less stress and more success!

Connie is a game-changing, revenue-building, sales-generating ball of fire whose rare blend of laugh-out-loud comedy, killer take-away strategies, and interactive, no-power-point delivery style have made her one of the most unique and memorable speakers on the stage today.

Attendees will leave Power Meeting 2020 armed to affect desired outcomes and decode the mystery of human behavior and an understanding of what makes people do what they do and say what they say…and why!

Session Type: Keynote

March 12th, 2020 | 9:30am - 10:00am

Networking Break Industry Partner Showcase

Power Up! This break will give you those valuable moments needed to spend time with industry cohorts and refresh your energy. Visit and enjoy while catching up with old and new friends.

Session Type: Networking

March 12th, 2020 | 12:00pm - 1:15pm

Networking Lunch with Industry Partners

QSC relationships between Contractors and Industry Partners are vitally important. This time-well-spent networking lunch will enable Power Meeting 2020 attendees to engage in conversations that will enhance and promote business and personal relationships.

Session Type: Lunch

March 12th, 2020 | 1:30pm - 4:30pm

Catapult Your Online Marketing and Your Reputation

All of your marketing will be moot if your online reputation isn’t up to par. During this compelling and energizing session marketing guru Eddie Hill will cover strategic steps on how your company’s reputation can consistently garner five-star reviews, how you can remove reviews and how you should/shouldn’t respond to reviews. Search Engine Optimization and Google Maps will also be discussed as this is by far the biggest lead source for any plumbing and/or HVAC contractor. Also highlighted will be additional social media options, pay per click, local search ads, banner ads, retargeting and call tracking. PHEW! So much to learn in so little time so come prepared to take notes, ask questions and leave Power Meeting 2020 with a toolbox filled with your best and most prosperous marketing tools and ideas ever!

Session Type: Seminar

March 12th, 2020 | 3:00pm - 3:30pm

Networking Break Industry Partner Showcase

Continue your Power Meeting 2020 networking with friends and colleagues during this break and watch your QSC relationships flourish. Grab a snack and create some new memories!

Session Type: Networking

March 12th, 2020 | 5:00pm - 6:30pm

Premium Member Dinner

This function gives QSC Premium members the opportunity to spend additional time with their peers and exchange thoughts, ideas, solutions and concerns. What are common problems? What are regional trends? How are workforce issues combatted? These and other topics are on the minds of these folks and this event will provide the forum for discussion and resolution.

Open to QSC Premium Members ONLY (Limit: Two tickets per company)

Session Type: Dinner

March 13th, 2020 | 7:00am - 3:00pm

Registration Desk Open

Power Meeting 2020 attendees can register, ask questions and gather event information during this time.

Session Type: Operations

March 13th, 2020 | 7:00am - 8:00am

Networking Breakfast with Industry Partners

Coffee’s on! Continue the QSC collaborative momentum by starting the day sharing Power Meeting 2020 anecdotes and how are you going to implement all that you’ve garnered! The sky’s the limit and this morning’s discussions with those who do what you do will help you fine-tune your plans.

Session Type: Breakfast

March 13th, 2020 | 8:00am - 12:00pm

The Power of Leadership

This session is taught by Dr. Mike Hennelly, a professor from West Point, and is based on the West Point model of leadership development. It will illustrate how great leaders develop their ability to create extraordinary teams that are marked by trusting relationships and positive emotional energy.

Session Type: Seminar

March 13th, 2020 | 10:00am - 10:30am

Networking Break Industry Partner Showcase

Grab a mid-morning snack with your QSC friends and colleagues to keep yourself energized and your creative juices flowing! Enjoy the comradery that QSC is famous for during this valuable time.

Session Type: Networking

March 13th, 2020 | 12:00pm - 1:00pm

Networking Lunch with Industry Partners and QSC Board of Trustees Election

And the winners are…It’s that time again! Newly elected QSC Board of Trustees members will be announced during this networking lunch so don’t miss the opportunity to congratulate the individuals who will help lead the QSC charge moving forward.

Session Type: Lunch

March 13th, 2020 | 1:15pm - 3:30pm

It’s All About the People – Get, Keep, Grow!

Session presenter Andy Wilson with Kimbel Mechanical will lead an open and evocative discussion on how businesses can build a great company and successfully engage their greatest assets, their people. This anecdotal session will be based on real-life situations, challenges, successes and failures all highlighted to help Power Meeting 2020 attendees identify the means for getting, keeping and growing top talent.

Session Type: Seminar

March 13th, 2020 | 3:30pm - 5:00pm

Power Meeting 2020 - Closing Reception

The time has come to say good-bye…until next year…and so good to see you! Wind up Power Meeting 2020 with a bit of fun, some great prizes and lots of great memories during this closing event. Put on your party pants for now…it’ll soon be time to relax – just make sure you make the most of this final networking opportunity which will certainly be enjoyed by all!

Session Type: Reception
Connie Podesta

Connie Podesta is a 25-year Hall of Fame speaker who to date has presented to an estimated two million people affiliated with over 1,000 different organizations. She is an award-winning author of seven books and a former radio and television personality, with an education background in human behavior. Connie enables audiences to dig deeper, laugh harder and learn more about how to get more of what they want out of life than they ever dreamed possible.

  • Session Name: Life Would Be Easy If It Weren’t for Other People; Unlocking Your Potential begins here!
    Role:   Keynote
Dave Chic
  • Session Name: First Timer Orientation / QSC Update
    Role:   Session Leader
Franc S. Exley

Franc joined Quality Service Contractors on July 1, 2019 and serves as the Business Management Coach. Franc comes to QSC from Aire Serv & Mr. Rooter where he worked since 2001 as Franchise Consultant, Sales Trainer and Underground Division Instructor teaching training sessions like: * Managing through your Financials, * Key Indicators within your Business, *Budgeting, *Marketing, *Day to Day Operations, *Underground Sales in Plumbing, *Key Manager Training and Sales Training. Previously, Franc was the owner and operator of a local heating and air conditioning business, with locations in Macon and Savannah, Georgia. Before that, Franc served as Legal Counselor for law firms focusing on class action, insurance and corporate litigation. Franc is a graduate of Mercer University’s Walter F. George School of Law with a Juris Doctor, Taxation and Business Law. He received his Bachelor’s degree in Business Administration, Risk Management and Insurance from the University of Georgia.

  • Session Name: Pre-Power Meeting Education - QSC Coaches' Corner and Q-List Live Roundtable Discussions
    Role:   Session Leader
  • Session Name: Pre-Power Meeting Education - Commercial Service Peer Group Discussion
    Role:   Session Leader
Les Hanks

Les Hanks joined Quality Service Contractors on June 1, 2013 and serves as the Business Management Coach for a variety of services, such as comprehensive business analysis, strategic planning, competitive analysis, program/seminar development and more. Les is a proud 1988 graduate of Texas A&M University with a degree in Finance. An expert in building solid relationships with people has led Les to a successful career as a Business Coach and Consultant. He also has prior experience as the Marketing Manager for a major life insurance company as well as leadership positions in the retirement plan administration and petroleum tax consulting industry. Prior to coming to QSC, Les was a Regional Manager/Business Coach for Mr. Rooter Corporation for over 6 years. His travels took him throughout the west coast and the Midwest, and he was honored to have been involved in the growth and success of many franchises. Les was honored as Mr. Rooter Corporation Team Member of the Year in 2011. Being blessed with excellent written and oral communication skills, relationship building skills, creativity, training skills and a knack for teaching financial concepts is the secret of his success. Les takes great pride and joy in helping business owners succeed in life and in business, and has seen many of the current QSC members he works with enjoy growth and expansion. Les is married to his best friend Christine, has 4 wonderful children, and resides in Waco, TX. His passion outside of family and work is all things Aggie sports, especially football. Les published a book in 2015 called C.H.R.I.S.T. The Pillars of Rock Solid Relationships. It is available on Amazon for those interested in a short, but powerful book on the secret of great relationships in life and business.

  • Session Name: Pre-Power Meeting Education - QSC Coaches' Corner and Q-List Live Roundtable Discussions
    Role:   Session Leader
Michael Hennelly, PH.D.

My forty-four year career consists of more than two decades of military service as well as work in the corporate world and academe. I was recently named an associate professor at the Mendoza College of Business at the University of Notre Dame and in the fall of 2018 I taught strategic leadership to Notre Dame executive MBA students. From 2007 until I retired in 2014, I was a professor in the Department of Behavioral Sciences and Leadership at the United States Military Academy at West Point. During that time, I taught strategy, management, ethics and leadership to more than six hundred cadets. An overview of my career follows: Military experience: - Led U.S. Army soldiers deployed to NATO - Qualified as an Army Ranger and certified as an Army strategist - Gave weekly strategy briefings to four-star generals for two years - Retired after twenty-one years of active duty as a lieutenant-colonel Corporate experience: - Worked for six years at the headquarters of largest company in the world (responsible for all logistics programs for the Sam’s Club division of Walmart and worked directly with the CEO on his leader development program). Academic experience: - Taught strategic management courses to MBA students at the University of Arkansas and the University of Tulsa. - Taught several different management courses (including strategic management) for seven years at West Point. - Gave presentations on strategic leadership to MBA students from Peking University and Shanghai Jiao Tong University (both in the U.S. and China). - Guest speaker at a leadership conference at Yale University. I received my undergraduate degree from the Georgetown University School of Foreign Service, my master’s degree from the University of Chicago and my doctorate in strategic management from the University of Arkansas. Since my retirement from West Point, I give seminars and consult on strategy and leadership to executives of some of the world’s largest companies. Over the last two years, I have also written case studies and articles on strategy and leadership that have appeared on a variety of websites, including Strategy Bridge, The Best Defense, RealClearDefense and the website of the Thayer Leader Development Group. Finally, I just finished serving for three years on the board of directors of the Global War on Terror Memorial Foundation (a non-profit founded by one of my former cadet students).

  • Session Name: The Power of Leadership
    Role:   Session Leader
Eddie Hill

Eddie Hill is the President of Prosperous Internet Marketing, a digital marketing agency that serves brick and mortar businesses all over the US and Canada. He is known as the “master of motivation” and a natural cheerleader who inspires his audience with over-the-top energy, humor and a message of “inspiration, motivation and perspiration.” Eddie is a two-time winner of the prestigious Speaker of the Year Award from the International Awards and Personalization Association. He is considered one of the top masterminds for online marketing in the country and he has had many articles published by national and international magazines; he is also a consistent advisor to national television and radio stations. Eddie’s passion is teaching and helping others and his personal mission is to help 1000 businesses prosper.

  • Session Name: Catapult Your Online Marketing and Your Reputation
    Role:   Session Leader
Andy Wilson

Andy Wilson is an accomplished Senior Executive, Thought Leader, and Board Member with 40 years of success across the retail, professional training & coaching, construction, and real estate industries. Leveraging extensive experience developing and implementing strategies to drive growth for market-leading organizations, he is a valuable asset for startup or established companies looking to increase sales, streamline operations, or improve HR processes. During his 25-year career with Wal-Mart, Andy held store, regional, divisional operation positions of increasing responsibility culminating as Vice President of People Division (HR) for all domestic store operations with more than 900K associates and management staff. His broad areas of expertise include operations management, cross-functional team building, succession planning, leadership development, talent management and retention, project planning and management, and strategic planning.

  • Session Name: It’s All About the People – Get, Keep, Grow!
    Role:   Session Leader