Frontline Service Technician Training Class - October 2023
October 4 - 5, 2023

South Dakota PHCC is hosting a Frontline Service Training class on October 4-5 in Sioux Falls, SD.

This 2-day Frontline Service Technician Training program will help you build a team of star technicians!  During the two-day session centered around QSC's Customer Experience Delivery System, attendees will garner the knowledge, skills and the capabilities needed to create exceptional customer experiences, sell more, drive repeat business and deliver excellent customer service.

Key Topics will include:

• What is Success?
• Mindset and Attitude
• Brand and Value
• Customer Experience
• Customer Loyalty
• Understanding Sales objections
• Being Persuasive
• Upselling

QSC's Service Delivery System

• Establish the First Impression
• Diagnose the Situation
• Complete the Work
• Finalize the Experience

Click here to register online.