QSC Front Line Service Training - Sacramento
April 3 - 4, 2019

Limited Space! Only 20 seats open for this class.
Sponsored by Quality Service Contractors
Instructed by QSC Business Coaches, Beth Dobkin and Rebecca Gold
 
This two-day class will teach plumbing and HVAC service technicians the mindset, concepts and techniques they need to succeed.The program is centered around QSC’s Ten Step Service Delivery System.This is a highly interactive program with exercises, examples and role playing to help technicians hone their skills.
Key Topics
·What is Success?
·Mindset and Attitude
·Brand and Value
·Customer Experience
·Customer Loyalty
·Understanding Customer Needs
·Overcoming Sales Objections
·Being Persuasive Upselling

QSC’s Ten Step Service Delivery System
Step 1 – Arrival
Step 2 – At the Door
Step 3 – Entry
Step 4 – Diagnosis
Step 5 – You are the Expert
Step 6 – The Solution
Step 7 – Price
Step 8 – Workstations
Step 9 – Options
Step 10 – Finish like a Professional  
Time: 8:00am-5:00pm

To request a registration form, please email dalton@naphcc.org

Registration Cutoff: March 15, 2019  

Questions: Contact Dawn Dalton (QSC Department) (703) 237-8100 dalton@naphcc.org

Refund Policy: Cancellations on or before March 15, 2019 will be charged a $50 cancellation fee. NO REFUNDS for cancellations after March 15. Attendee substitutions are always permitted at no charge.

  • PHCC Member - Front Line Service Training
    $749.00
  • QSC Member - Front Line Service Training
    $649.00
  • Non Member - Front Line Service Training
    $899.00
Location
PHCC of California
1820 Tribute RD Ste A
Sacramento CA 95815-4307
(916) 426-8013
Location Website