QSC Front Line Service Technician Training - Edison, NJ
May 15 - 16, 2019

Limited Space! Only 20 seats open for this class.
Sponsored by New Jersey PHCC
Instructed by QSC Business Coach Rebecca Gold
 
This two-day class will teach plumbing and HVAC service technicians the mindset, concepts and techniques they need to succeed.The program is centered around QSC’s Service Delivery System.This is a highly interactive program with exercises, examples and role playing to help technicians hone their skills.
Key Topics
· What is Success?
· Mindset and Attitude
· Brand and Value
· Customer Experience
· Customer Loyalty
· Understanding Customer Needs
· Overcoming Sales Objections
· Being Persuasive
- Upselling
 
Time: 8:00am-5:00pm

To request a registration form, please email dalton@naphcc.org

Registration Cutoff: May 6, 2019 

Questions: Contact Dawn Dalton (QSC Department) (703) 237-8100 dalton@naphcc.org

Refund Policy: Cancellations on or before May 6, 2019 will be charged a $50 cancellation fee. NO REFUNDS for cancellations after May 6. Attendee substitutions are always permitted at no charge.

  • PHCC Member - Front Line Service Training
    $749.00
  • QSC Member - Front Line Service Training
    $649.00
  • Non Member - Front Line Service Training
    $849.00
Location
General Plumbing Supply
980 New Durham RD
Edison NJ 08817-2214