Instructor: QSC Business Coach, Beth Dobkin
This all-new 2 day class will help you build a team of star technicians with the knowledge, skills and desire to create exceptional customer experiences, sell more, drive repeat business and create results.
This class will teach plumbing and HVAC service technicians the mindset, concepts and techniques they need to succeed. The class is centered around QSC's Customer Experience Delivery System. This is a highly interactive program with exercises, examples and role playing to help technicians hone their skills.
- What is Success?
- Mindset and Attitude
- Brand and Value
- Customer Experience
- Customer Loyalty
- Understanding Customer Needs
- Overcoming Sales Objections
- Being Persuasive
Cancellation and Refund Policy: Cancellations on or before July 5, will be charged a $50 cancellation fee. NO REFUNDS for cancellations after July 5. Attendee substitutions are always permitted at no charge.