QSC Frontline Service Technician Training Class
October 27 - 28, 2021

QSC’s Frontline Service Technician Training program will help you build a team of star technicians!  During this two-day session centered around QSC’s Customer Experience Delivery System, attendees will garner the knowledge, skills and the capabilities needed to create exceptional customer experiences, sell more, drive repeat business and deliver excellent customer service.

Key Topics

  • What is Success?
  • Mindset and Attitude
  • Brand and Value
  • Customer Experience
  • Customer Loyalty
  • Understanding Customer Needs
  • Overcoming Sales Objections
  • Being Persuasive
  • Upselling

 

QSC’s Service Delivery System

  • Establish the First Impression
    • Start your Day
    • Arrive and greet customer
  • Diagnose the Situation
    • Interview customer
    • Inspect site
    • Present menu of solutions
    • Obtain customer approval
  • Complete the Work
    • Prepare work environment
    • Carryout job
    • Cleanup work environment
  • Finalize the Experience
    • Present invoice and depart

 Time: 8:00am - 4:00pm both days.

Hotel Accommodations
Fairfield Inn & Suites Austin Buda
1240 Cabelas Drive
Buda, Texas 78610 

PHCC of Texas room block - Room Rate: $80 plus tax per night Book your corporate rate for PHCC

Other nearby hotels are:

Comfort Suites Buda - Austin South - 15295 S I-35 Frontage Rd, Buda, TX 78610

Best Western Plus Buda Austin Inn & Suites - 15295 S I-35 Frontage Rd Bldg 900, Buda, TX 78610

Candlewood Suites Buda - 2180 Main St, Buda, TX 78610

You can fly into the Austin International Airport (AUS) Airport (AUS) | AustinTexas.gov
The airport is 21 minutes from the Fairfield Inn & Suites Austin Buda hotel. The APHCC of Texas office is 4 mins from the hotel.
 
Registration Cutoff: Friday, October 18, 2021

Question regarding registration? Please call the PHCC National office (703) 237-8100 ext. 893 (Dawn) or email dalton@naphcc.org 

 

 

  • Frontline Service Technician Training Class - QSC Member
    $749.00
  • Frontline Service Technician Training Class - Non Member
    $899.00
  • Frontline Service Technician Training Class - PHCC Member
    $799.00
Location
PHCC of Texas, Inc.
145 Trademark Drive
Buda TX 78610-3564
(800) 831-9313 (204)
Location Website

Front Line Service Technician Training Class

Time: 8:00 a.m. - 4:00 p.m.

QSC’s Frontline Service Technician Training program will help you build a team of star technicians! During this two-day session centered around QSC’s Customer Experience Delivery System, attendees will garner the knowledge, skills and the capabilities needed to create exceptional customer experiences, sell more, drive repeat business and deliver excellent customer service.

Session Type: Workshop
Beth A Dobkin

Ask me thirty years ago and I assure you I would not have predicted that I would have built a career in the plumbing industry. Yet here I am through ups and downs with the knowledge that comes from 16 years of successful business ownership, 28 years of management and 18 years of consulting experience. Now don't blame me for this but I am a Jersey girl, born and raised in the farmlands. I met my husband through their family plumbing business where I worked as a bookkeeper. We moved to California to the Silicon Valley in 1982 but soon decided that Sacramento would be home for our family and plumbing service company. As our family grew so too did our business. We added HVAC service in 1998. Fast forward to 2000. We successfully sold our business to a fortune 500 company. They hired us to stay on and manage their new investment making me the General Manager where I remained for the next 4 1/2 years. In 2005 I decided change was in the air. I left the service side of the business and became a business coach for a national plumbing franchisor. With a passion for training and developing people, I was responsible for creating and presenting programs related to our industry and the customer service experience including technician, business development, customer loyalty and basic training. Other duties included creating content and confirming accuracy of public relations and marketing materials, development of new national accounts and working with vendors to develop partnerships. Working with business owners is very rewarding and has given me the opportunity to share my knowledge and skills, helping others make their dreams a reality. On April 1, 2012 I started my adventure with QSC. I can't promise that the road will be easy but nothing worthwhile has ever been accomplished in a day.

  • Session Name: Front Line Service Technician Training Class
    Role:   Trainer