QSC Customer Service Representative Training - New Jersey
February 27, 2019

Presented by New Jersey PHCC
Registration Cutoff: February 18, 2019
Date: Wednesday, February 27, 2019
Time: 8:00am - 4:00pm
Location: To Be Announced  
Instructed by QSC Business Coach Rebecca Gold
This course is designed to provide a system that you and your entire organization can follow to answer the phone and optimize opportunities with customers.By using the system, your company can create the difference between a good customer experience and a GREAT customer experience.
  1. To develop an understanding of customer service vs. customer experience.
  2. Identify appropriate characteristics necessary in a customer service representative answering your telephones.
  3. Provide an effective script to be used by all employees to answer your company telephones in a consistent manner that will differentiate your business from other service organizations and to establish an understanding of how training and development of employees will increase opportunities and success.


  • CSR Training - PHCC Member
  • CSR Training - Non Member
  • CSR Training - QSC Member