QSC Communication Skills - ModULearn
December 1, 2019 - March 31, 2020

Available to QSC Members Only

QSC Member Price: $34.00 per person
Effectively managing conflict requires good communication skills. By the end of this course, you will be able to: 
  • Describe the importance of communication skills 
  • List the common types of listening 
  • Define empathetic listening 
  • Describe the guidelines for empathetic listening 
  • Describe the process of empathetic listening 
  • Describe the mirroring technique of feedback 
  • Define “I” statement

Modality: Asynchronous e-learning 

Access: Upon registration, you will receive access to your online training via email within 1 business day. You will have access to the material for 12 months from the point of enrollment. 

Time to complete: Between 30 – 60 minutes per module 

System Requirements: Internet and audio enabled PC, laptop, or device 

Completion: Participants who successfully complete the module will receive a certificate of completion and digital badge 


  • QSC Communication Skills - ModULearn
    $34.00 (Ends March 31st, 2020)