CONNECT 2019
October 2 - 4, 2019

Online registration is now closed. You may register on-site at the Westin Indianapolis Hotel.

 

PHCCCONNECT2019 is ready to equip you with the know-how you need to strengthen your business today. Targeted specifically for p-h-c contractors and managers, PHCCCONNECT2019 will deliver:

  • 20+ education sessions
  • Product & Technology Showcase
  • Conference recordings included with full registration
  • RSES is back again, co-locating with the 2019 RSES Conference & HVACR Technology Expo
  • RPA joins us again to host a radiant/hydronics education track
  • Industry tours from leading companies
  • Plumbing & HVAC apprentice contests
  • Service Contractors Central (Powered by QSC) 
  • and much more!

 

Click here to catch a glimpse into last year’s CONNECT!

Co-located with 


Special education tracks by


 Download the PHCCCONNECT2019 brochure

 Download the PHCCCONNECT2019 Registration Form 
*PHCC Eligibility Policy:  PHCCCONNECT2019 and the Product & Technology Showcase are open to all p-h-c contractors, their employees and spouses.  Associate Members/industry partners who are not exhibitors are ineligible to attend. 

  • PHCC Contractor Member
    $635.00
  • Guest Registrant
    $435.00
  • Contractor Day Pass - Wednesday
    $260.00
  • Contractor Day Pass - Friday
    $260.00
  • Contractor Day Pass - Thursday
    $260.00
  • Apprentice Committee Member
    $305.00
  • CONNECT 2019 - RPA
    $735.00

Sponsors

Location
Indiana Convention Center
100 S Capitol Ave
Indianapolis IN 46225-1002

Hotels

The Westin Indianapolis Hotel
241 W Washington ST
Indianapolis IN 46204-3435
Hotel Website

PHCC CONNECT 2019 Special Group Rate:

Single/Double: $199*

PHCC preferred rates will be available until September 8, 2019, or until the group block is sold-out, whichever comes first. You may make reservations by clicking the hotel link or calling (800) 228-3000 and ask for the PHCC rate. Each reservation will require a credit card guarantee or one-night’s deposit (room and tax) at the time of booking.  

*Hotel room rates are subject to applicable state and local taxes (currently 17%) in effect at time of check-out.

 


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October 1st, 2019 | 1:00pm - 5:00pm

QSC Commercial Service Peer Group Discussion

QSC Business Coach Beth Dobkin and QSC Board Member Deidra McElroy will lead open and informative discussions among contractors who have a commercial base of at least 50%. Topics will include issues that are common to the commercial contractors that aren’t standard for a residential contractor.

Session Room: Chamber
Session Type: Meeting

October 1st, 2019 | 1:30pm - 5:30pm

Delta Design Center Tour

Join Delta for an interactive experience at their global headquarters in Indianapolis. Immerse yourself in their culture and collaborate with the passionate teams who shape Delta’s Brizo®, Delta®, and Peerless® brands. Experience the research and development practices behind their innovative design and technologies and leave with a richer knowledge of all that inspires them to continually surpass your expectations.

Session Type: Tour | Session Fee: $45.00 | Session Capacity: 110

October 1st, 2019 | 1:30pm - 4:00pm

Chemours Support Center Tour & Training Session

Join Chemours on a tour of their newly opened Training and Technical Support Center in Indy! Catch 2 hours of educational sessions facilitated by Chemours’ Commercial Aftermarket Professional, Jamey Hale, CMS. Can’t miss sessions on “The Practical Application of Interim R-22 Replacements and Introduction to HC’s and HFO Refrigerants.”
*This class is NATE CEH eligible.

Session Type: Tour | Session Fee: $45.00 | Session Capacity: 45

October 1st, 2019

Auxiliary Marketing and Registration

Tue., Oct. 2nd: 1:00pm-5:00pm
Wed., Oct. 3rd: 8:00am-5:00pm

Session Room: Grand Foyer
Session Type: Operations

October 2nd, 2019 | 7:30am - 5:00pm

Service Contractors Central - Powered by QSC

Service Contractors Central will provide the hub for all QSC Members to network, have fun, learn and connect with current and soon-to-be friends. This Indy-themed area located in the heart of the Westin Indianapolis, will boast virtual reality games, high energy and an IndyCar competition that will send one QSC Member home with bragging rights. So, get ready to start your engines and fasten your seat belts, a fast and furious time is certain to be enjoyed by all!

Session Room: Capitol II
Session Type: QSC | Session Capacity: 90

October 2nd, 2019 | 7:30am - 8:30am

Quality Service Contractors (QSC) Member Breakfast

Breakfast is the most important meal of every day and mixing and mingling are the most important parts of each QSC event! Start your day off right with other QSC Members as they plan their day, reflect on prior goings-on and exchange ideas with contractor peers and industry partners. Enjoy! Registration is limited and pre-registration is required.
Sponsored by Milwaukee Tool

Session Room: Grand 1
Session Type: Breakfast | Session Capacity: 120

October 2nd, 2019 | 8:00am - 9:15am

Creating an Innovation Culture

How has the world changed since you entered the workforce? How has the culture of your company changed? With multiple generations co-existing in the workplace today, we have an unprecedented opportunity to leverage their diverse perspectives to drive innovation. By fostering this legacy through a culture of creativity, productivity and efficiency, you will create a resilient innovation culture that is able to weather economic uncertainties and elevate your business to its highest potential.

Session Room: Capitol III
Session Type: Technology

October 2nd, 2019 | 8:00am - 9:15am

Connected Data: It’s a Valuable Business Tool!

Sure, connected systems often lead to satisfied homeowners. But today’s HVAC and water heating systems also can deliver valuable data that help contractors and distributors streamline their businesses to increase revenue and efficiency. This leading manufacturer will leave you with tactics on how to leverage this incredible tool for your business – from using remote data for diagnosis and training to increasing efficiency on service calls ... and much more!

Session Room: Capitol I
Session Type: Technology

October 2nd, 2019 | 8:30am - 10:30am

QSC Service Performance Roundtable Discussions

Ever feel like you’re missing out on something, but you can’t quite put your finger on what it is? This session will help you eliminate that fear in Indianapolis and inspire conversation on lots of great ideas that will never be forgotten! Led by QSC Business Coach Les Hanks, interactive and inspiring Service Performance Roundtable Discussions will identify, explore and create best practices centered on some of the hottest topics in the industry to include managing toward your bottom line, controlling labor costs, capturing your employee’s investment, engagement in the company and many more!

Take part and take home a vital and actionable plan with unique ideas that will invigorate your team’s connection, commitment and the diligent spirit needed to give every customer a superior, high-quality experience.

Session Room: Capitol II
Session Type: Seminar

October 2nd, 2019 | 9:30am - 10:45am

“What’s it Worth?” What You Need to Know to Value and Sell Your Business

Set your personal feelings aside! This session takes an objective look into different methods to accurately value your business to prepare for the sale or transfer to the next generation. What will make it more attractive to a potential buyer? What should you consider when it comes to transferring your business to the next generation in your family? Wherever you are in your business’s lifecycle, come learn from the experts!

Session Room: Capitol III
Session Type: Business Management

October 2nd, 2019 | 9:30am - 10:30am

RPA Presentation: Radiant Heating Do’s and Don’ts

Want to know what makes a radiant heating system work terrific? Join us to examine some of the work done by hacks that leave a terrible taste for radiant in the minds of customers as well as some work done by real professionals that leave customers smiling and comfortable. This is a real skill-building course that will give you real tools to keep you on course for a professional installation.

Session Room: Cameral
Session Type: RPA

October 2nd, 2019 | 9:30am - 10:45am

How to Keep Your Techs ‘Tech Savvy’ and Improve Your Bottom Line

Technology is moving at the speed of light these days … and the plumbing and mechanical industries are embracing it and learning new methods daily. To maximize your bottom line, you must keep your techs informed on the latest and greatest technology out there. This valuable session on training will leave you with tips on how to keep your techs sharp, ensure their confidence, and ultimately increase your customers’ satisfaction.

Session Room: Capitol I
Session Type: Sales/Leadership

October 2nd, 2019 | 10:30am - 11:00am

Quality Service Contractors (QSC) Networking Break

Power Up! This break will give you those few extra moments needed to spend time with industry cohorts and refresh your energy. Visit and enjoy while catching up with old and new friends. Sponsored by Home Depot Pro.

Session Room: Capitol II
Session Type: QSC

October 2nd, 2019 | 10:30am - 11:30am

RPA Presentation: Benefits of Manifold Flow Meters in Modern Design

This seminar will explore the design options that manifold flow meters make possible by controlling output through precise flow delivery to radiant panels.

Session Room: Cameral
Session Type: RPA

October 2nd, 2019 | 11:00am - 12:00pm

Quality Service Contractors (QSC) Education Session – Inventory Control Basic Training

Joe Hodes, President of Hodes Company and an active and supportive QSC Associate member, will deliver this hour-long anecdotal session that will assist attendees in improving inventory control systems, helping them communicate the importance of inventory management with their staff, and a host of other “tricks of the trade” regarding effective control tips and best practices. Joe designed the processes and the systems that he will present as they were based on his first-hand experiences. “I hated seeing too many service companies and contractors waste time and money on parts management” says Hodes. “As a distributor, one of our core areas of expertise is inventory control; it’s what we do all day, every day.” Learn from this industry veteran during this presentation and prepare to be more successful in this area of your business.

Session Room: Capitol II
Session Type: Seminar

October 2nd, 2019 | 11:00am - 12:15pm

Make Your Inventory Work For You!

Your inventory is one of the largest expenses and cash outlays in your company, yet the majority of service contractors have no idea what they have in inventory or how to manage it. Don’t miss this priceless session, where you’ll learn best practices in using technology to not only gain control of your inventory but to use that control to increase your billable hours, reduce the temptation of theft, and build an easy-to-follow and fast repeatable process in controlling inventory.

Session Room: Capitol I
Session Type: Business Management

October 2nd, 2019 | 11:00am - 12:15pm

Issues Facing 2nd & 3rd Generation Business Owners


One of the most difficult processes a family business goes through is transitioning from one generation to another. While each generation has their own ideas of how to bring the business forward, make it more profitable, improve processes, or change the pecking order - change may be difficult to enact, especially in a business steeped in family tradition. In this interactive session you will hear from contractors who have taken over a business and remained successful and profitable despite the challenges they have faced. You will have the chance to discuss your own issues and share successes. If you have taken over a family business or are just thinking about it - this is a can't miss session for you.

Session Room: Council
Session Type: Business Management

October 2nd, 2019 | 11:30am - 12:30pm

RPA Presentation: Maximizing System & Pump Efficiency of Hydronic Systems with Air/Dirt Separation

Air and dirt in a hydronic system have negative effects and diminish the system’s efficiency. Learn how to maximize system & pump performance in a hydronic system by utilizing air and dirt separators.

Session Room: Cameral
Session Type: RPA

October 2nd, 2019 | 12:00pm - 1:30pm

Quality Service Contractors (QSC) Networking Lunch

Nothing promotes relationship-building like the opportunity to “break bread” together. QSC Contractors and Industry Partners value these interactions as vitally important. These conversations allow for open and innovative communication about industry trends and the exploration of new and different innovations with peers and other like-minded industry professionals. This networking lunch, sponsored by Scorpion, will help continue the interactive and collaborative QSC spirit.
Registration is limited and pre-registration is required.

Session Room: Grand 1
Session Type: Lunch | Session Capacity: 120

October 2nd, 2019 | 1:00pm - 2:00pm

RPA Presentation: The BEST Way to Compare HVAC Systems in the Early Project Design Phase

The Building Efficiency System Tool™ (BEST) tool software was designed to help prospective buyers, consulting engineers, and design/build professionals analyze real-world HVAC options to pinpoint the best system that meets budgetary and performance requirements. BEST solves the challenge of accurately comparing different styles of HVAC systems early in the design process by bringing EER, IEER, SEER, and COP data together to compare the performance, life cycles, and costs for any type of HVAC system, apples to apples. It is a significant time-saver.

Session Room: Cameral
Session Type: RPA

October 2nd, 2019 | 1:30pm - 2:30pm

The Single Most Important Piece of Business Advice

Customers need YOU. They are not an interruption to your job, they are the reason you have a job. So why do your CSRs dread answering the phone? Why are your technicians bothered when asked to visit “those” customers? Why are owners frustrated when their employees don’t go the extra mile? If you often find yourself just going through the motions at work, getting sucked into the monotony of your job, chances are your employees are doing the same. It is easy to get caught up in the routine aspects of what you do- booking calls by default, indifferently closing sales, or eagerly chasing money. You do what you have to do to get by- maybe even the bare minimum. Let’s start elevating your business expectations to exceed customer expectations with a set of 8 simple mental reconditioning techniques.

Session Room: Capitol III
Session Type: Leadership

October 2nd, 2019 | 1:30pm - 2:00pm

Quality Service Contractors (QSC) Update – Making the Most of QSC Membership

Questions? Confusion? Ideas? This QSC Membership Benefit overview and update, led by QSC Program Director Dave Chic, will give QSC Members the opportunity to be heard, to listen and to weigh-in on the latest and greatest in the QSC world. Come prepared to share and don’t forget, all ideas are good ideas when brainstorming!

Session Room: Capitol II
Session Type: Seminar

October 2nd, 2019 | 2:00pm - 3:30pm

Quality Service Contractors (QSC) Education Session – Hearing is Not Enough - Overcome Objections and Take Control by Listening

All too often we tend to hear but not listen to what’s being said. This solution-based and eye-opening workshop will take a look at the negative impact that this can have in all aspects of your business and perhaps in your interpersonal experiences as well. From engagement with employees to the handling of objections presented by your customers, tips and practices on how to increase how (and if) others hear you will be explored. Session leader Tim McGuire, VP of Content and Community with Pointman, will delve into how to recognize the behaviors that prevent true listening and share tried-and true techniques for breaking these patterns, resulting in stronger relationships with team members and customers.

Session Room: Capitol II
Session Type: Seminar

October 2nd, 2019 | 2:00pm - 3:00pm

RPA Presentation: Plastic Piping Systems for Geothermal / Geoexchange

Plastic piping materials used for geothermal ground loop piping must provide corrosion& chemical resistance, flexibility, impact resistance, and long-term hydrostatic strength (pressure capability). Piping materials must withstand wide swings in operating temperature, and are expected to perform in buried environments for decades. Only a few materials are qualified for ground loop piping, and this presentation will describe the types of HDPE, PEX, PE-RT and PP which are recommended. Design techniques and multiple installation methods will be explained. Finally, the latest industry standards will be introduced, as well as future changes to mechanical codes that affect geothermal systems.

Session Room: Cameral
Session Type: RPA

October 2nd, 2019 | 2:45pm - 3:45pm

Safeguard Your Business from Employee Theft

Every business owner faces the unfortunate risk of employee theft or fraud. Don’t miss this priceless session from one of our “rockstar” presenters (and award-winning business owners) that could save your company! Leave knowing how to identify employee theft in your organization, what you can do to safeguard your business to begin with, and how the legal process works if you ever become a victim.

Session Room: Capitol I
Session Type: Business Management

October 2nd, 2019 | 3:00pm - 4:00pm

RPA Presentation: Radiant System Design – Best Practices

Radiant heating systems are forgiving enough to be dangerous, which is why good design strategies are paramount to delivering the comfort and efficiency that radiant offers. In this workshop you will learn key design strategies that will ensure your radiant system will deliver as promised. Learn the best approach to projects based on building type, the best design temperature differences, tubing layouts that install fast and perform well, zoning strategies that ensure maximum comfort and efficiency, and control strategies that maximize your physical plant.

Session Room: Cameral
Session Type: RPA

October 2nd, 2019 | 3:30pm - 4:00pm

Quality Service Contractors (QSC) Networking Break

Gear down for the evening’s events with friends and colleagues. Your QSC relationships will flourish during these networking activities so don’t miss out – join your friends and prepare for an evening of fun. Sponsored by Federated Insurance.

Session Room: Capitol II
Session Type: QSC

October 2nd, 2019 | 4:00pm - 5:00pm

Knowledge is Power: Plumbing & HVAC Codes Update

One thing in life that is certain is change ... and in the p-h-c business, that change happens in the code world every three years. The major model codes from both ICC and IAPMO are preparing to release their 2021 editions. This session will prepare you for what to expect; we’ll clarify what’s confusing and highlight significant changes that are coming in the IPC, IMC, UPC, NSPC and UMC.

Session Room: Capitol III
Session Type: Regulations

October 2nd, 2019 | 4:00pm - 5:00pm

Digital Advertising & Outreach: Trends and Technology to Drive Results

This session will offer an overview of current digital tools and trends that will drive revenue and profits for A. O. Smith partners. Presenters will review what tools are available, how to approach and use them, and what you should prioritize for your local partners. Attendees will learn how to use digital advertising with direct mail to drive better results and how to track and analyze results.

Session Room: Capitol I
Session Type: Technology

October 2nd, 2019 | 5:00pm - 6:00pm

First Timers Get Together

Informal networking event, where you’ll start making valuable contacts and get a glimpse of what’s planned for the week.

Session Room: Grand 1
Session Type: Networking

October 2nd, 2019 | 5:30pm - 7:30pm

Quality Service Contractors (QSC) Product and Technology Showcase Scavenger Hunt

QSC Members will enjoy time in this area gathering information from and visiting with valuable QSC Industry Partner contacts…and they might also enjoy winning gift cards and prizes too!

Session Room: Hall B
Session Type: QSC

October 2nd, 2019 | 5:30pm - 7:30pm

Connect 2019 Opening Reception

Included with registration. Sponsored by Bradford White & InSinkErator

Session Room: Hall B
Session Type: Reception | Session Fee: $75.00

October 2nd, 2019 | 7:30pm - 10:30pm

PHCC PAC Event: Dallara Indycar Factory

The Dallara IndyCar Factory is a joint venture between the IndyCar Experience and Dallara Automobili. It is located just 1/3 of a mile southwest of the historic Indianapolis Motor Speedway - home of the Indianapolis 500 - and just 5 miles from Downtown Indianapolis- the Dallara IndyCar Factory is the destination for race-enthusiasts, and those who are brand new to the sport, to get their fill of all things IndyCar!

The Dallara IndyCar Factory offers visitors the chance to explore 23,000 square feet of interactive and hands-on exhibits centered around the engineering and technology of the world’s fastest sport! Take a walk through a tunnel filled with IndyCar blueprints and design concept drawings or sit down and relax in our theater as you catch up on the history of Gian Paolo Dallara and his company, Dallara Automobili!

Get the feel of what it’s like to race at the famous 2.5 mile oval when you sit behind the wheel of a racecar simulator and race using IRacing! Four times a day the door to the Dallara factory opens, and visitors get the chance to see where IndyCars are designed and produced.

You can visit the Dallara Italy website by clicking this link - http://www.dallara.it
Please visit this website to learn more about IndyCar Experience - http://www.indyracingexperience.com

Additional fee to attend. Transportation to and from the event will be provided.

Session Type: Fundraiser | Session Fee: $150.00 | Session Capacity: 400

October 3rd, 2019 | 7:30am - 7:00pm

Service Contractors Central - Powered by QSC

Your QSC @ CONNECT experience will be made even better, more fun, more valuable and more beneficial as a result of time spent in Service Contractors Central. Virtual reality games and interaction when coupled with education and fun will round out your Indianapolis experience fully and unforgettably!

Session Room: Capitol II
Session Type: QSC | Session Capacity: 120

October 3rd, 2019 | 8:00am - 8:45am

PHCC Opening Breakfast sponsored by Bradford White

Included with registration.

Session Room: Grand 4
Session Type: Breakfast | Session Fee: $40.00

October 3rd, 2019 | 8:45am - 10:00am

Talking Tech in a Non-Tech World, Sponsored by Viega

For more than 40 years, Richard Trethewey has been teaching America about the thing they know little about – the mysterious world of plumbing and heating. Now he’s sharing his unique (and funny!) insights with his fellow professionals at PHCCCONNECT2019. As the plumbing and heating expert from the Emmy Award-winning home improvement show “This Old House” and its spin-offs, Trethewey will reveal his tricks for “talking tech” in what many consider a “non-tech world,” share why he calls himself a “certified PHCC brat” (growing up in a fourth-generation family business), and explain how he landed on “This Old House” at the age of 23 after his dad (a long-time PHCC supporter) relinquished the role. (“He got so nervous, it nearly killed him,” Trethewey says.) Don’t miss this fun and fast-moving session from one of our own!

Sponsored by Viega

Session Room: Grand 4
Session Type: Keynote

October 3rd, 2019 | 10:00am - 2:00pm

Quality Service Contractors (QSC) Product and Technology Showcase Scavenger Hunt

QSC Members will enjoy time in this area gathering information from and visiting with valuable QSC Industry Partner contacts…and they might also enjoy winning gift cards and prizes too!

Session Room: Hall B
Session Type: QSC

October 3rd, 2019 | 10:00am - 2:00pm

Product and Technology Showcase & Lunch

The best opportunity you’ll have all year for networking and learning…attending is a strategic investment in the growth of your company. Included with full registration.

Sponsored by Milwaukee Tool & Rheem

Session Room: Hall B
Session Type: Trade Show

October 3rd, 2019 | 2:00PM - 3:00pm

Quality Service Contractors (QSC) Education Session – Employer Substance Abuse Policies and Marijuana

SESCO Management Consultants, QSC’s retained human resource and employment law specialist for members, will be presenting a one-hour seminar on employer substance abuse policies and marijuana. In this session, Bill Ford, President and CEO, will be exploring the challenges employers face as substance abuse is very common, and the costs of substance abuse to employers are high. The seminar will provide statistics on substance abuse, recommendations for policy implementation and challenges employers face with a number of states legalizing marijuana for medical and recreational use.

Session Room: Capitol II
Session Type: Seminar

October 3rd, 2019 | 2:15pm - 3:15pm

Preparing for the Refrigerants of the Future: Regulations and Innovations

Global, national and local regulations are changing the landscape of the refrigerants – such as R-22 and R-410A – currently used by the HVACR industry. During this session, you’ll gain a thorough overview of the regulations and the refrigerant phase-down timing, be able to prepare your employees and your customers for the changes coming down the pike, and be ahead of the curve on the new generation of refrigerants being introduced to the HVACR market.

Session Room: Capitol I
Session Type: Regulations

October 3rd, 2019 | 2:15pm - 3:15pm

Legionella: It’s More Than Just a Bacteria

Knowledge is power ... which is exactly what you’ll have after this session on Legionella and how it affects plumbing systems. As contractors, you must know the risks – and opportunities – surrounding this hot topic. The presenter – well-known for his CEU classes on this subject for PHCC of Illinois – will cover all the codes and standards that relate to the treatment of Legionella. Plus, he’ll work through treatment methods, including designing hot water systems.

UAC Showcase Seminar

Session Room: Capitol III
Session Type: Technology

October 3rd, 2019 | 2:15pm - 3:15pm

Screening, Hiring and Retaining the Best Employees

A company’s hiring and employee retention practices communicate a lot about its culture. All contractors agree that bringing qualified applicants into their business is one of their primary challenges, and today’s competitive employment market can make it even harder to land top talent. Come discover ways to find quality applicants in your industry, to establish strong and consistent hiring practices, and to reinforce the value of continuous recruiting and employee retention to distinguish you as an “employer of choice.”

Session Room: Council
Session Type: Leadership

October 3rd, 2019 | 3:00pm - 3:15pm

Quality Service Contractors (QSC) Networking Break

Pit stops are always important – and this one is no exception. Take the time to fill ‘er up as you power through to the finish line. Grab a bite and rev your engine for an evening filled with fun is just around the next turn!

Session Room: Capitol II
Session Type: Networking

October 3rd, 2019 | 3:15pm - 4:30pm

Quality Service Contractors (QSC) Education Session – Energize Your Team and Shatter Sales Records

Are you struggling with hiring and retaining good talent? Are your sales translating into profit? QSC Business Coach Franc Exley will lead this reflective session supported by facts, figures and anecdotal situations that will invoke empathy, creativity and the forward-thinking that will result in increased loyalty, cohesiveness, and success. Attendees will benefit by becoming more aware of: How to increase revenue without hiring more techniciansWays to enhance profitability while increasing revenue How to develop a roadmap identifying alternate revenue sourcesTools for creating employee retention and career pathing plans

Session Room: Capitol II
Session Type: Seminar

October 3rd, 2019 | 3:30pm - 4:30pm

Internet of Things - Learning about IoT: Is Your Home Services Business as Smart as Smart Devices?

The Internet of Things (IoT) has profound implications on the way you run your home services business. Apps or home automation systems will recommend contractors to homeowners in need of services. Those recommendations may be based on customer reviews and ratings or contractors who pay the app for preferred placement. Undoubtedly, the IoT will impact home services businesses in ways you haven’t considered. Some of the change will be disruptive to your business if you aren’t prepared. Your company’s success will heavily depend on your ability to adapt to this changing world. Scorpion’s R&B sensation Travis Carter and podcast host Josh Smith use song and dance to show you what your portfolio of online strategies with the Internet of Things should look like to help you succeed in 2020 and beyond.

Session Room: Capitol III
Session Type: Technology

October 3rd, 2019 | 3:30pm - 4:30pm

Succession Planning - Preserving Your American Dream UAC Showcase Seminar

As a business
owner, you need to protect yourself, your family, and your business. Business
succession and estate planning can be overwhelming. Join us for a conversation
to discuss how you can avoid frustration, taxation, and litigation when the
time comes to exit your business.

UAC Showcase Seminar

Session Room: Council
Session Type: Business Management

October 3rd, 2019 | 3:30pm - 4:30pm

Point/Counterpoint. Utility Competition: Unfair or a New Line of Business?

Many utilities have created service companies that provide products and services that complement their core business but can directly compete with plumbing, heating and cooling contractors. This can’t-miss session – presented point/counterpoint style – will explore both sides of this new reality. Come hear from contractors as they debate the pros and cons of utilities’ new business lines.

Session Room: Capitol I
Session Type: Debate

October 3rd, 2019 | 3:30pm - 4:30pm

Why Does Price Win 66% of the Time?

Prepare to take a deep dive into your company’s brand and positioning in your market. Discover why price wins jobs 66% of the time, and why using the same differentiator as your competitors does not work. We’ll explore what is truly different about your business and how you can leverage that to grow ... and we’ll end with actionable ways to start changing your marketing to stand out as a premier contractor in your industry and gain more customers!

Session Room: Cameral
Session Type: Sales/Marketing

October 3rd, 2019 | 5:30pm - 7:00pm

Union-Affiliated Contractors (UAC) Networking Event

This event is a must-attend for anyone interested in the success of the signatory sector of the industry. UAC guests can expect to build relationships with some of their industry’s key leaders. Additional fee and pre-registration required.

Session Room: Congress I
Session Type: Networking | Session Fee: $125.00

October 3rd, 2019 | 5:30pm - 7:00pm

Quality Service Contractors (QSC) Contractors Central Happy Hour

Sponsored by Bradford White, this networking and prize-filled function is touted as a QSC@CONNECT favorite. Hear all about innovation, products and services while enjoying food, libations, entertainment and prize giveaways.
Registration is
limited and pre-registration is required.

Session Room: Capitol II
Session Type: Reception

October 4th, 2019 | 7:30am - 8:45am

Workforce Breakfast: Women, Workforce, Wisdom

Start your day off right with this powerful panel of female p-h-c business owners! Discover how they have succeeded – in a male dominated industry – as business leaders and role models for women entering the workforce, and learn their strategies for recruiting and retaining women in the skilled trades. Plus, tune in as they address the challenges of creating a work environment that crosses generations and navigates the perceived bias of women and men working together.
Panelist:

Laura Ciriello-Benedict, Ciriello Plumbing

Beth Rovazzini, B & W Plumbing & Heating

Cathy Stegemoller, Steg Plumbing
Sponsored by the PHCC National Auxiliary and PHCC Educational Foundation

Session Room: Capitol II
Session Type: Leadership

October 4th, 2019 | 9:00am - 10:30am

PHCC Annual Business Meeting and Voting

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Session Room: Grand 2
Session Type: Meeting

October 4th, 2019 | 10:45am - 11:45am

Managing in an Uncertain Economy, Sponsored by Kohler

Consumers drove the economy to where it is today; where are they heading tomorrow? In this can’t miss session, well-respected economist Connor Lokar is back to share the trends that will drive your future through 2020 and beyond. Specializing in economic analysis and forecasting for both short- and long-term strategic business planning – primarily in the construction industry – Lokar of ITR Economics™ will supply you with a methodology that your company can use to take advantage of today’s economic environment. Using rate-of-change calculations, you can learn where you are in the business cycle, identify key leading indicators that will steer your critical business decisions, and apply strategic objectives to prepare you for the future!

Sponsored by Kohler

Session Room: Grand 2
Session Type: Keynote

October 4th, 2019 | 12:00pm - 1:30pm

2019 Awards Luncheon

Included with registration.

Session Room: Grand 4
Session Type: Awards | Session Fee: $65.00

October 4th, 2019 | 2:00pm - 3:15pm

Government Regulations: How It Impacts HVAC and Plumbing Contractors

You hear that new regulations are on the horizon ... but do you understand them? Do you know how they’ll impact you? Are you prepared to take the necessary action? Join us as we cover all the proposed and potential regulations affecting HVAC and plumbing contractors, including new efficiency and refrigerant requirements. We’ll also discuss how changes in local and state regulations are impacting everyone in the channel ... and how you can get your voice heard!

Session Room: Capitol III
Session Type: Regulations

October 4th, 2019 | 2:00pm - 3:15pm

Strategy Matters: Build It. Execute It. Measure It!

Most construction firms are opportunistic and don’t really have a strategy. “Our strategy is to sell and install $x millions of work at Y% profit.” That’s not strategy! Our industry is full of bid peddlers - and bid shoppers - and that’s not strategy either. Come an learn how the rest of the business world successfully crafts and executes strategy. Walk away with tools to genuinely put you on the path to achieving your business and financial goals.

Session Room: Capitol I
Session Type: Leadership

October 4th, 2019 | 3:30pm - 4:45pm

Why Should I Work for You?” The Myth of Our Industry’s Manpower and Talent Shortage

Think about it ... it’s possible that you wouldn’t work for you! Non-transparent owners, unclear succession paths, no place for advancement, no opportunity to get a share of the ownership someday ... why would I invest my time with you? What opportunities are you providing? Come and learn why people aren’t flocking to your firm ... and how to fix that. Be prepared ... your systems, culture and old way of thinking may be the problem, and you’re going to have to work hard
to change!

Session Room: Capitol I
Session Type: Business Management

October 4th, 2019 | 4:30pm - 9:30pm

PHCC Installation and Closing Event

This year’s Installation and Closing Reception will be held at the Indy Speedway. Included with registration. Additional tickets may be purchased. Casual attire recommended. Buses will depart the Westin entrance beginning at 4:30 p.m. and run to and from the Speedway about every 30 minutes. Raceway rides will run from 5:00 p.m. until 7:30 p.m. with a break for the Installation program which will begin at 6:00 p.m. There will be no rides after sundown. Food, bars and the Milwaukee Tool Shed Band from 6:30 p.m. until 9:00 p.m. Sponsored by Federated Insurance; Ride Along Sponsored by NIBCO

Session Type: Reception | Session Fee: $100.00
Connor Lokar

Economist Connor Lokar’s dynamic presentations provide a fresh look on how to make economic intelligence applicable and actionable. A specialist in the construction industry, Lokar specializes in applied research for business-cycle trend analysis, growth-cycle trend analysis and implementing cyclical analysis at the practice, company level. Connor’s ability to relate to current and next-generation business leaders helps attendees to walk away with a better understanding of their businesses and the ability to plan for the future with confidence.

  • Session Name: Managing in an Uncertain Economy, Sponsored by Kohler
    Role:   Keynote
Richard Trethewey

Richard Trethewey, a PHCC member, has been an integral part of the This Old House team since the home improvement show's debut in 1979. Today, he also appears on the Emmy Award-winning show's sister series, Ask This Old House. Born and raised in Dedham, Massachusetts, Richard is a licensed master and journeyman plumber in the Commonwealth of Massachusetts and has long been an advocate for professionalism in the building trades.

  • Session Name: Talking Tech in a Non-Tech World, Sponsored by Viega
    Role:   Keynote
Dr. Charles Allgood

Dr. Charles (Chuck) Allgood is currently Technology Leader – Refrigerants, with Chemours (DuPont) Fluoroproducts, Wilmington, Delaware. He holds a Ph.D. in chemistry from the University of Delaware. Chuck has held a variety of research, technical service, and market development assignments during his 25 years in the refrigerants industry. He currently leads technical support, training, and applications development for the Opteon™ and Freon™ refrigerants and is a frequent speaker at many HVACR industry events.

  • Session Name: Preparing for the Refrigerants of the Future: Regulations and Innovations
    Role:   Session Leader
Kirk Alter

Kirk Alter is an Associate Professor in Purdue University’s Dept. of Building Construction Management, president of Fast Management, Inc., a member of the PHCC Educational Foundation’s Board of Governors and director for their management courses. He worked his way up from an apprentice to business owner, which brings a uniquely well-rounded perspective to his training sessions. Kirk is LEED accredited professional, a Fulbright Scholar and has taught management and sustainable construction practices to audiences across the US, Europe and around the world.

  • Session Name: Strategy Matters: Build It. Execute It. Measure It!
  • Session Name: Why Should I Work for You?” The Myth of Our Industry’s Manpower and Talent Shortage
    Role:   Session Leader
Ed Bishop

Mr. Bishop works with over 600 local Winsupply companies and assisting them in providing services and resources for leading contractors in all trade industries. Ed uses his past experience as a business owner and purchasing manager for a nationwide lumber retailer to help contracting business owners improve their profitability and efficiencies.

  • Session Name: Make Your Inventory Work For You!
    Role:   Session Leader
Travis Carter

Travis Carter is the Vice President of Sales at Scorpion where he operates in sales, marketing, and strategic planning across a wide variety of business verticals. With a focus on the home services industry, he works to help businesses small and large increase their revenue, acquire new customers, and improve their digital brand and visibility. When out of office, Travis loves to engage his creative side through building film concepts, dancing, acting, and singing—even having a signed-stint in a high school boy band. He now lives in Los Angeles with his wife and seven kids…yes, SEVEN!

  • Session Name: Internet of Things - Learning about IoT: Is Your Home Services Business as Smart as Smart Devices?
    Role:   Session Leader
Dave Chic

Dave Chic, QSC Program Director, is a long-time association management professional. His career started in the hospitality industry, having worked for hotels, special event venues and Visit Indy. After serving as the Director of Industry Relations for the Custom Electronic Design and Installation Association (CEDIA) for twelve years he made the move to PHCC and QSC.

  • Session Name: Quality Service Contractors (QSC) Update – Making the Most of QSC Membership
    Role:   Session Leader
Laura Ciriello-Benedict

Laura Ciriello-Benedict is a third generation plumbing contractor. She is the President of William J. Ciriello Plumbing Company in Indianapolis. She is a past President of the Greater Indianapolis Plumbing Heating Cooling Contractor’s Association (GIPHCC) as well as a past President of the Indiana PHCC. In 2007 Laura was named the Contractor of the Year for the City of Indianapolis by the GIPHCC and in 2009 the Indiana PHCC named her the Contractor of the Year for the State of Indiana. Laura is the current Chairman of Mechanical Skills the largest plumbing apprentice school in the country.

  • Session Name: Workforce Breakfast: Women, Workforce, Wisdom
    Role:   Panelist
Greg Cunniff

Greg Cunniff, PE, has published a number of technical articles in HVAC publications and authored white papers. He is also coauthor of a textbook, "Modern Geothermal HVAC Engineering and Control Applications," published by McGraw-Hill Education. Greg previously was a consulting engineer, a temperature controls contractor, a manufacturer’s representative and a design build contractor. He has developed engineering software, continuing education programs and award-winning new products. He has spoken at numerous industry events and webinars. He is the recipient of a Lifetime Achievement Award from the Hydronics Industry Alliance.

  • Session Name: RPA Presentation: The BEST Way to Compare HVAC Systems in the Early Project Design Phase
    Role:   Session Leader
Brenda Dant, CAE

Brenda Dant is a Certified Association Executive with over 30 years of association management experience. She currently serves as the Executive Director of the Indiana Association of Plumbing-Heating-Cooling Contractors (PHCC). She is known for developing creative member-centric programs that have been duplicated throughout the country. In 2016 she was asked to serve on a roundtable that presented successful workforce development initiatives on Capitol Hill. She has been on the faculty for ASAE CEO Boot Camps and has taught leadership programs for local, state, and national associations. She has served as a facilitator for strategic workshops for profit and nonprofit organizations. Brenda holds B.S. and M.S. degrees in English and Communication and is a graduate of the Stanford Institutes for Organization Management.

  • Session Name: Workforce Breakfast: Women, Workforce, Wisdom
    Role:   Panelist
Chris Day

Chris Day is Rheem Manufacturing’s Vice President of Product Strategy and Engineering, for the Air Business. He has spent over two decades in the industry of HVAC and thermal management with a focus on delivering more energy efficient and reliable technologies to the marketplace. He holds a degree in Aeronautical Engineering, from Embry Riddle Aeronautical University, and is a certified Commercial Pilot. Mr. Day has launched small business startups and led global business units of Fortune 100 companies. He has a passion for spearheading disruptive technologies that drive HVAC industry change whether for automobiles, residential or commercial systems. Currently, he is leading Rheem’s innovation and development efforts toward delivering more energy efficient heating and cooling systems that deliver marketplace and homeowner value.

  • Session Name: Connected Data: It’s a Valuable Business Tool!
    Role:   Session Leader
Bo DeAngelo

With 30-plus years in the P&M trades and manager for one of Viega's most advanced training facilities in North America, Bo DeAngelo's passion for training is palpable. An outspoken industry bad boy, Bo pulls no punches when it comes to the stature and importance of the plumber/pipefitter and the elevation of their business practices to match their construction competence.

  • Session Name: How to Keep Your Techs ‘Tech Savvy’ and Improve Your Bottom Line
    Role:   Session Leader
  • Session Name: RPA Presentation: Radiant System Design – Best Practices
    Role:   Session Leader
Beth A Dobkin

Beth Dobkin has 16 years of successful business ownership, 28 years of management and over 16 years of consulting experience and is a business management coach and director of coaching services for the Quality Service Contractors of the Plumbing Heating Cooling Contractors Association since April 2012.

  • Session Name: QSC Commercial Service Peer Group Discussion
    Role:   Session Leader
Matthew Erickson

Matt Erickson is the 4th generation owner and CEO of C.J. Erickson Plumbing Co., located in the suburbs of Chicago. After college, Matt enrolled in the local union apprenticeship school and became a licensed journeyman plumber in 2000. The transition from 3G to 4G took place in 2007 when Bill Erickson retired from his position as CEO. Matt currently serves as Chair for the PHCC’s Construction Contractors Alliance, is First VP of the local Plumbing Contractors Association and Treasurer of the Local Union 130 JATC.

  • Session Name: Issues Facing 2nd & 3rd Generation Business Owners
    Role:   Session Leader
Franc S. Exley

Franc Exley is the newest QSC team member, bringing many years of coaching and industry experience to the table. Franc comes to QSC from Aire Serv & Mr. Rooter where he worked since 2001 as Franchise Consultant, Sales Trainer and Underground Division Instructor. Previously, Franc was owner and operator of a local heating and air conditioning business, with locations in Macon and Savannah, Georgia. Before that, Franc served as Legal Counselor for law firms focusing on class action, insurance and corporate litigation. Franc is a graduate of Mercer University’s Walter F. George School of Law with a Juris Doctor, Taxation and Business Law. He received his Bachelor’s degree in Business Administration, Risk Management and Insurance from the University of Georgia.

  • Session Name: Quality Service Contractors (QSC) Education Session – Energize Your Team and Shatter Sales Records
    Role:   Session Leader
David Feddon

David W. Feddon is President of Feddon Mechanical in Florida. Dave received his Florida State Plumbing Masters License in 2003 and followed with a Florida State Mechanical Master in 2015. Dave has over 36 years in the building trades most spent in the plumbing and mechanical trades with the last 16 years as a business owner. He has served on the Pinellas County Construction Licensing Board and currently serves on the PCCLB’s Board of Adjustment and Appeals for Plumbing, Mechanical and Gas Codes. Dave is very active with PHCC. He joined the Pinellas Chapter of the PHCC in 2003 when he started his business. Dave served on the PHCC Pinellas Executive Board as a Director from 2005-2009, as President 2010-2012 as Vice President 2013, as Past President 2014 and as President 2018-current. He served on the PHCC Florida State Executive Board as Vice President in 2012, as President elect in 2013, as President in 2014 and as Immediate Past President in 2015 and as the Director for Pinellas 2016-current. Dave currently serves as Zone 2 Director for Alabama, Florida, Louisiana, and Mississippi on PHCC National Board.

  • Session Name: Point/Counterpoint. Utility Competition: Unfair or a New Line of Business?
    Role:   Panelist
William B. Ford

William E. (Bill) Ford is President and CEO of SESCO Management Consultants. He has been with the firm for 26 years. He is a generalist human resource management consultant specializing in family business consulting, compensation, Wage and Hour, EEO representation, organizational development, labor relations and compliance to federal and state employment regulations. Ford has been engaged and has practical hands-on experience in numerous industries, including healthcare, funeral homes, manufacturing, retail auto dealerships, financial and credit unions, mining, and professional service industries. He is a certified Vital Learning speaker and has presented before a number of clients, Chambers of Commerce, national and state business associations, as well as employer/human resource management groups. He has also authored a number of publications, including How to Develop a Compensation Program, and How to Comply with Wage and Hour Regulations. SESCO’s consulting system programs that Bill wrote include Developing an Employee Handbook, Developing an Affirmative Action Program, Screening and Hiring, How to Remain Union Free, and JJ Keller’s Human Resource Management Guide. Ford obtained his Business degree at Tennessee Technological University, and has received a number of Human Resource and Employee Relations certifications. He is an active member of World at Work, SHRM and various boards and civic groups.

  • Session Name: Quality Service Contractors (QSC) Education Session – Employer Substance Abuse Policies and Marijuana
    Role:   Session Leader
David Frame

David P. Frame is CEO and 3rd generation owner of Bob Frame Plumbing Services Inc., a 4th generation business in South Bend, IN. Currently Dave serves as Vice Chair for UAC (Union Affiliated Contractors) and on the Health & Welfare Committee for Local 172 & St. Joseph Valley PHCC in addition to serving as Chair on the Insurance Safety and Risk Management Committee for National PHCC & Federated Insurance. Dave also serves on the board of directors of Federated Insurance: - Federated Mutual Insurance Company - Federated Life Insurance Company - Federated Services Insurance Company - Federated Reserve Insurance Company Previously Dave served as: President – St. Joseph Valley PHCC (Local) President – IN PHCC (State) Chair – JATC Apprenticeship Program for Local #172 and St. Joseph Valley PHCC Labor Relations & Negotiations Committee - St. Joseph Valley PHCC

  • Session Name: Issues Facing 2nd & 3rd Generation Business Owners
    Role:   Session Leader
Gray Goodman

Gray Goodman is the Great Lakes Regional Manager for Federated Insurance. He was hired by Federated Insurance in November of 2004 as a Marketing Representative in Mississippi where he worked for eight years. He was promoted to District Marketing Manager in 2012 for Mississippi and Louisiana. He was recently appointed to his current position and is responsible for the States of Michigan and Indiana. During his Federated career, Gray has been a leader with helping clients in the Business Succession area. He earned a number of awards based on his ability to help identify and solve problems for business owners in both his territory and district. Gray graduated from Ole Miss with a degree in business. He and his wife, Tatum, live in Indianapolis, IN with their two children, Herrin (10) and Wade (7). He enjoys playing golf and hunting; but most of his personal time is spent coaching both of his boys.

  • Session Name: Succession Planning - Preserving Your American Dream UAC Showcase Seminar
    Role:   Session Leader
Charles "Chip" E. Greene

Chip is President of Greene & Associates, Inc., a mechanical contracting firm based in Macon, Georgia. Chip is a graduate of Mercer University with a Bachelors of Business Administration degree in management. He now has over 30 years’ experience working on commercial HVAC and plumbing projects in the educational, medical, and institutional markets. His career started in high school working part time during the summer in his father’s mechanical contracting business. After graduating from college, Chip worked for a large mechanical contractor based in the middle Georgia area for six years before starting his own business in 1990. Professional achievements: · Eagle Scout, Boy Scouts of America; Vigil Honor member, Order of the Arrow · National President of the Plumbing-Heating-Cooling Contractors Association (PHCC) 2016 · Contractor of the year-Georgia PHCC 2003 and 2015

  • Session Name: Issues Facing 2nd & 3rd Generation Business Owners
    Role:   Session Leader
Jamey Hale

Chemours Jamey is a highly experienced trainer in the refrigeration and air conditioning industry and currently leads the Chemours training facility programs at the Indianapolis Technology Training Center.

  • Session Name: Preparing for the Refrigerants of the Future: Regulations and Innovations
    Role:   Session Leader
Les Hanks

Les Hanks joined Quality Service Contractors on June 2013 and serves as the Business Management Coach for a variety of services, such as comprehensive business analysis, strategic planning, competitive analysis, program/seminar development and more.

  • Session Name: QSC Service Performance Roundtable Discussions
    Role:   Session Leader
Amy Hart

Amy Hart is a former elementary school teacher who joined the family plumbing business in 2012. She currently oversees all operations in the company which was started by her husband. Amy is passionate about promoting a company culture that encourages top performance and organizational efficiency. As an active owner/operator, she can relate to the many challenges that PHCC members face. Her passion for education drives her to share knowledge with other business owners while providing an opportunity to give back to the trade that has given her so many opportunities.

  • Session Name: Safeguard Your Business from Employee Theft
    Role:   Session Leader
Joe Hodes

Joe Hodes is the owner of repackager, assembler and plumbing parts distributor Hodes Company, located in Kansas City, Missouri. Founded in 1943 by his grandfather, Joe purchased Hodes Company in 1993 from his Dad and has been full time focused on inventory control since joining the firm in 1988. Both classroom and shop trained, Joe has helped reorganize parts inventory processes for hundreds of plumbing contractor companies over the past 30 years. Joe and his wife Ann have 6 grown children, are expecting their first grandchild in 2020 and enjoy traveling, reading and going for long walks.

  • Session Name: Quality Service Contractors (QSC) Education Session – Inventory Control Basic Training
    Role:   Session Leader
Byron Hoffberg

Byron heads the digital advertising team at WebbMason. His background and experience in science, engineering and corporate finance, before moving into advertising technology, roots his strategy in analysis and data driven decisions. Byron oversees all display, pay-per-click, search engine optimization and social media management lines of business at WebbMason, and thrives on creating consultative and collaborative relationships with clients. Bryon has provided digital marketing programs for AT&T (14 lines of business), Verizon, Home Depot, H&R Block, Tax Act, Comcast, Extended Stay Hotels, Hilton, Blue Cross Blue Shield, Cox Communications, MetLife, Walmart, Jet Blue, and Best Buy.

  • Session Name: Digital Advertising & Outreach: Trends and Technology to Drive Results
    Role:   Session Leader
Tauhira Hoossainy

Tauhira Hoossainy is a highly skilled product strategist with more than 14 years of R&D and product design experience. As Milwaukee Tool's Senior Manager of Construction Technology, she explores construction trends and emerging technologies to drive practical, user-focused solutions. Her early product development and roadmap strategy development has impacted physical and digital solutions across every Milwaukee Tool product line. Prior to Milwaukee, Tauhira received a BS and MS in computationally focused Mechanical Engineering from Georgia Tech and Cornell University. She has held R&D positions in the computing, automotive, aerospace, robotics, and public relations industries. In addition to her passion for product development, Tauhira is deeply committed to expanding and empowering all voices within technical industries and has been honored to work closely with FIRST Robotics, the Society of Women in Engineering, and Habitat for Humanity.

  • Session Name: Creating an Innovation Culture
    Role:   Session Leader
David Huff

David Huff comes with twenty years’ experience building relationships in legal, lending, and custom wood manufacturing businesses. David feels right at home in the creative environment of TRIC Tools. It doesn’t hurt that he grew up as a heavy equipment operator in a family construction business. Excavations were bigger and certainly deeper, and the equipment was far more complicated to move between projects. “That construction work helped me get through my college days,” says David. “Thanks Dad, for ensuring there was always a CAT seat with my name on it, and more work available than hours in a day.” In only a little over a year with TRIC, Mr. Huff has streamlined our customer database and significantly boosted sales, in great part due to his willingness to jump right into the trenchless industry and apply his previous experience in heavy construction. Along with that comes a keen insight to the TRIC clientele and scope of work. David also brings another side as well, a musical talent, which became an itch needing to be scratched. With a graduate degree from Northwestern, David lived in Miami for a year singing with the Greater Miami Opera, and spent the next 15 years singing professionally in New York. David married a California girl, also a professional singer, and eventually relocated to the Bay Area to raise their two kids.

  • Session Name: To Dig or Not to Dig: The Trenchless Decision Simplified (cancelled)
    Role:   Session Leader
Steve Kiernan, II

Steve Kiernan II has more than a decade of experience in strategic sales and marketing. As the President & CEO of Pointman, he’s spent the last 12 years building an organization focused on delivering results to the home services industry.

  • Session Name: Why Does Price Win 66% of the Time?
    Role:   Session Leader
Ruth King

Profitability Master Ruth King helps contractors grow their businesses profitably. As part of her work for more than 30 years, she uncovers, deals with, and helps minimize theft in the work place, whether that theft is time, money, or materials. Her book, The Ugly Truth about Cash, deals with 50 ways employees and vendors can steal from businesses and what they can do about it. Ruth has been instrumental in helping business owners understand and profitably use the information generated from the financial segment of their businesses. She has a knack for helping business owners truly understand financials. She is especially proud of one contractor she helped climb out of a big hole. He started with a negative $400,000 net worth 15 years ago and is still in business today…profitably and with a positive net worth. She holds a Class II HVAC contractor’s license (inactive) in Georgia. She contributes a monthly financial column to HVACR Business as well as columns in Reeves Journal, Today’s AC, and many other regional publications. Ruth is part of Jim Blasingame’s Small Business Advocate brain trusts and appears frequently on his national radio program. She has also been interviewed by the Wall Street Journal Radio Network, the Big Biz Show, and many regional and local radio programs.

  • Session Name: Safeguard Your Business from Employee Theft
    Role:   Session Leader
Eileen Lauzon

Eileen Lauzon is Manager of Government Affairs and Public Policy for Rheem. She began her career on Capitol Hill, serving as senior staff on the U.S. House Rules Committee, where she coordinated and implemented political and procedural strategies with committee and leadership staff for House floor consideration of controversial legislation. She previously served as a federal lobbyist for two major trade associations and a fortune 500 company advocating on various business issues impacting the consumer product industry. Eileen is based in Rheem’s Washington, DC office.

  • Session Name: Government Regulations: How It Impacts HVAC and Plumbing Contractors
    Role:   Session Leader
Erica Leonor

Erica Leonor is a highly influential Customer Experience Coach and Sales Trainer at Power Selling Pros. She actually considers herself a Master Jedi Trainer because she enjoys bringing the force, along with all kinds of interactive, motivational, and high performance techniques into her presentations, trainings, and speaking engagements. She received a BA in Anthropology from BYU-Hawaii and has traveled around the world working with and studying different cultures and peoples. She has been a mentor, coach, trainer, public speaker and facilitator for over 9 years. She has a YouTube channel with her husband called "The Leonor Life" where they share their adventures and lifestyle with the world.

  • Session Name: The Single Most Important Piece of Business Advice
    Role:   Session Leader
Lance MacNevin, P. Eng.

Lance is the Director of Engineering for the Building & Construction Division at the Plastics Pipe Institute (PPI). He has been in the plastic pipe industry since 1993, involved with applications such as hydronic heating and cooling, geothermal, plumbing, and fire protection systems. Lance earned his IGSHPA accreditation in 2008 and has been closely involved with the geothermal industry ever since, with a focus on the piping materials used for ground loops. He serves on technical committees within ASHRAE, ASTM, CSA, IAPMO, IGSHPA, and RPA, and is Chair for the Uniform Solar, Hydronic & Geothermal Code (USHGC).

  • Session Name: RPA Presentation: Plastic Piping Systems for Geothermal / Geoexchange
    Role:   Session Leader
Scott McConnell

Scott has spent his professional career in the marketing solutions industry. He joined WebbMason in January 2003 and founded the Nashville, TN sales office. He is responsible for business development, sales management and has helped build one of the top performing offices for the company. Scott serves as the primary contact for the A. O. Smith partnership.

  • Session Name: Digital Advertising & Outreach: Trends and Technology to Drive Results
    Role:   Session Leader
Deidra McElroy

Deidra McElroy is the General Manager for the commercial services division of Magnolia Plumbing, Heating, and Cooling in Washington, DC. Throughout her 11-year tenure with Magnolia, she has worked in many different facets, starting with Project Coordinator for the Special Projects Division. With steady determination, she learned the role of Billing Specialist, Dispatcher, Assistant Manager, Service Manager, and is currently overseeing a team of 50 HVAC and Plumbing technicians, apprentices, field supervisors, and project coordinators. Ms. McElroy graduated Magna Cum Laude from the University of Maryland with her Bachelor Degree in Business Administration, with a Minor in Customer Service Management. She has been a member of the local Washington Suburban Master Plumber Association (WSMPA) and Quality Service Contractors (QSC) since 2010. She joined the WSMPA board in 2014 and has served the members of QSC as a board member since 2013, twice as Co-Chair.

  • Session Name: QSC Commercial Service Peer Group Discussion
    Role:   Session Leader
Francis G. McGonegal

Francis “Butch” McGonegal is Principal at United Air Temp in Midlothian, VA. Butch is responsible for developing the vision and strategic plan with the CEO for one of the nations largest independently owned contracting organizations,. He expanded the companies core disciplines and is responsible for geographic expansion via services to new markets. Butch identified new recruitment opportunities and employee retention and business development strategies that have resulted in an approximate 80% growth in five years. Prior to joining United Air Temp Butch was Principal of McGonegal Enterprises – primarily, a consulting company providing management and marketing expertise to concerns in the mechanical trades, including selected project management. Butch served as Executive Vice President, Principal of Shreve McGonegal Management, Inc. As a founding partner he developed the strategic vision for a corporate entity that is active in retail service markets. He also developed and implemented parallel sales and marketing strategies for distinct operating units in addition to focusing on new business development, operational management and community and civic networking.

  • Session Name: Point/Counterpoint. Utility Competition: Unfair or a New Line of Business?
    Role:   Panelist
Michael McGraw

Michael McGraw is the Executive Director for the PA Association of Plumbing, Heating & Cooling Contractors (PA PHCC). Michael is a registered Master Plumber in Delaware County and the City of Philadelphia. He is the Director of the Philadelphia Suburban PHCC Plumbing Apprenticeship School in Delaware County. He was a self- employed plumbing & heating contractor for 21years and member of the Philadelphia Suburban PHCC since 1991. Mike was named the PA PHCC Contractor of the Year in 2004. He served as the President of Philadelphia Suburban PHCC in 2006 & 2007 and President of the PA PHCC in 2008. December of 2010 he traded in his tools and accepted the Executive Director position at PA PHCC.

  • Session Name: Point/Counterpoint. Utility Competition: Unfair or a New Line of Business?
    Role:   Panelist
Timothy McGuire

Tim McGuire is the Vice President of Content and Community at Pointman, provider of field service management software for the residential contractor. There, he leads a talented team in the creation and distribution of blogs, podcasts, social media posts, webinars and other long form content intended to help independent contractors who dream big. Tim is also responsible for serving as the voice of the member community within the Pointman organization by working directly with the product development and customer success teams. Before coming to Pointman, Tim worked for over 17 years for one of the largest software solution providers in the residential home services space. There his responsibilities spanned the creation of support documentation and training delivery, customer engagement, and the management of vendor and industry relationships, as well as driving the company’s sales and marketing.

  • Session Name: Quality Service Contractors (QSC) Education Session – Hearing is Not Enough - Overcome Objections and Take Control by Listening
    Role:   Session Leader
Dino Pioli

Dino Pioli has been in the hydronic industry for 30 years and has had roles as a Radiant Trainer, Radiant Designer and Regional sales for various hydronic products.

  • Session Name: RPA Presentation: Maximizing System & Pump Efficiency of Hydronic Systems with Air/Dirt Separation
    Role:   Session Leader
John Rafferty

John’s first TRIC job was in the summer of 2000, replacing a residential sewer lateral in the San Francisco Bay Area. He joined the TRIC team full time in 2004 as Field Training Coordinator. His duties expanded to include Product Assembly, Shop Foreman, and Field Service Consultant. As the company grew in sales and industry presence, John combined his field experience with his background in creative communications to promote the TRIC brand. As Director of Marketing, Mr. Rafferty provides creative and editorial oversight for corporate identity, technical communications, and public relations. His articles have appeared in national and international publications serving the trenchless infrastructure markets. Mr. Rafferty contributes expertise in writing, photography, illustration, and graphic design to support a variety of technical and marketing objectives, including product user manuals, online tech support, web site design and content, advertising for print and web, and promotional materials for trade shows and other industry events. As Technical Support Coordinator, John supplies documentation and performance data that is instrumental in product development, equipment safety, and user satisfaction, while he continues to train new customers in the use of TRIC equipment around the US and all over the world. Mr. Rafferty graduated from Stanford University with a BA in Art & Design, and also holds a General Engineering (A) License in the state of California.

  • Session Name: To Dig or Not to Dig: The Trenchless Decision Simplified (cancelled)
    Role:   Session Leader
Brian Rich

Brian Rich, President of G.A. Rich & Sons is the youngest of 3 and 2nd generation at G.A Rich which was established in 1968. He earned bis Bachelor of Science in Business Administration in 1995 from Millikin University. He has been a licensed Illinois plumber since 1997 and member of the Peoria Plumbers Local 63 since 1991. Brian worked in the field from 1995-2005 then transitioned to estimator and project manager for process piping and site utilities for the company. He became president in 2013. His focus is on integrating technology in the form of GPS BIM and prefab for both plumbing and water/wastewater treatment applications.

  • Session Name: Issues Facing 2nd & 3rd Generation Business Owners
    Role:   Session Leader
Beth Rovazzini

Beth Rovazzini is president and owner of B&W Plumbing and Heating Co, Inc. Her parents started the company in their garage in 1961. Upon graduation with an Accounting degree from Indiana University, Beth started her career as a staff accountant at Arthur Anderson. It did not take long for her to determine she loved accounting but not being a staff accountant. In 1988 she joined B&W in the accounting role. She purchased the business from her parents along with 3 partners in 2003. Owning a small business is challenging and exhilarating, being a women owning a construction business is like being at the top of the roller coaster every day. Her passion for training the young people is evident in the boards she serves on, Area 31 Career and Tech Center Outreach Board, IPS Construction, Engineering and Design Sector Committee, and Mechanical Skills Apprentice School Board .

  • Session Name: Workforce Breakfast: Women, Workforce, Wisdom
    Role:   Panelist
Laramie Sandquist

Laramie Sandquist holds an undergraduate degree in business administration, an MBA in finance and risk management, and has earned several industry designations including CPCU, CLU, and ARM. His career with Federated Insurance has included positions in risk management, underwriting, training & development and association risk management services. His current position is special accounts risk consultant working with Federated’s captive insurance owners of Federated, Ltd.

  • Session Name: Screening, Hiring and Retaining the Best Employees
    Role:   Session Leader
Josh Smith

Josh Smith is the Vice President of Marketing for the Home Services division at Scorpion. He manages the development of the marketing team that handles all of the home service accounts across the organization. He works to continually provide the team with the industry knowledge, support, and tools to ensure that home services professionals increase their revenue and grow their businesses. Out of the office, Josh is a father of 2 little munchkins, husband to a beautiful lady, and loves to feed his creative side through film production, music, podcasting, and even building up businesses!

  • Session Name: Internet of Things - Learning about IoT: Is Your Home Services Business as Smart as Smart Devices?
    Role:   Session Leader
Michael Souders

Michael Souders is Vice President, sales, for Winsupply Inc. In his position, Souders leads the national sales group focusing on national and regional contractors. He also provides sales and sales management training and development, and consultative services to Winsupply Family of Companies locations to enhance their sales efforts.  Souders joined Winsupply in October 2007 as vice president of the central region. He was appointed vice president of sales in April 2010. Previously, he was vice president of sales for Heat Controller, Inc., Jackson, Mich., a manufacturer of residential and commercial heating, ventilation and air conditioning equipment. While with Heat Controller he was part of the senior management team that tripled the company’s business in eight years.  Souders attended Stephen F. Austin State University in Nacogdoches, Texas.

  • Session Name: Make Your Inventory Work For You!
    Role:   Session Leader
Cathy Stegemoller

Cathy Stegemoller and her husband Brian started their company from a desk in their kitchen 26 years ago. Steg Plumbing in Indianapolis focuses on Residential Plumbing, Remodeling, and Service. In 2010 Cathy took over as President. She led the company through the recession, and they continued to grow. Steg Plumbing now has 43 employees and annual sales over $7,000,000. Cathy is the incoming President of the Greater Indianapolis PHCC. She serves as a Director of the Builders Association of Greater Indianapolis and serves as a Director of the Indiana Builders Association.

  • Session Name: Workforce Breakfast: Women, Workforce, Wisdom
    Role:   Panelist
Brandon Stepanek

Brandon has been with A. O. Smith for 7 years and is currently in the role of National Field Marketing Manager. He is a 2007 graduate of the University of Minnesota in Mankato. Brandon's responsibilities include A. O. Smith's contractor loyalty and marketing efforts, as well as driving acceptance and utilization of the company's vast high efficiency product offering into the U.S. utility sector.

  • Session Name: Digital Advertising & Outreach: Trends and Technology to Drive Results
    Role:   Session Leader
Steve Swanson

Steve is currently the national trainer with Uponor Corporation and provides training at the factory and around the nation to contractors and installers about radiant heating and cooling, hydronic, and commercial plumbing. Steve has 47 years of experience in hydronic heating and plumbing. For 20 years, he was the vice president of a plumbing and heating supply company in the Twin Cities and gave seminars for hydronic heating and plumbing around the country and for 15 years he taught the State of Minnesota Boiler Certification Licensing. Steve is a licensed CEU instructor for the states of Michigan, Minnesota, Florida and Washington. He is also on the Advisory Group for the Radiant Professionals Alliance and an ASSE certified hydronics trainer.

  • Session Name: RPA Presentation: Radiant Heating Do’s and Don’ts
    Role:   Session Leader
David Thiemecke

I’m fortunate to be a member of a founding team for 12 businesses since 1998 in Buffalo, NY. While we worked largely in software (custom development and products), there was also an apparel decorator, a fulfillment operation, a consulting firm, a venture fund plus accelerator, a non-profit, and even a card game. Starting in 2006 my partners began serving residential plumbers, electricians, and HVAC contractors with better operations software as SWRemote. In 2016 I joined Field Nimble and continued into Pointman. Today, I lead Learning and Development to raise the performance of every Pointman team member by cultivating their own curiosity. I was a dual-degree computer science and computer engineering undergrad, and an MBA grad student more than a decade later. More detail at https://www.linkedin.com/in/thiemecke/

  • Session Name: Quality Service Contractors (QSC) Education Session – Hearing is Not Enough - Overcome Objections and Take Control by Listening
    Role:   Session Leader
Jason Thompson, CFF, ASA, CPA/ABV, CFE

In his roles as Partner and Director of Valuation and Litigation Services for Sponsel CPA Group, Jason Thompson provides strategic counsel to business owners, in the construction industry. He specializes in the valuation of privately held businesses, partial ownership interests in privately held businesses and intangible assets. Jason is a graduate of Indiana University where he earned a Bachelor of Science degree in accounting. Active in the community, he volunteers his time as a board member for Noble of Indiana, an Indianapolis not-for-profit organization serving people with disabilities and their families.

  • Session Name: “What’s it Worth?” What You Need to Know to Value and Sell Your Business
    Role:   Session Leader
Kevin Tindall

Kevin Tindall is the President & Owner of Tindall & Ranson Plumbing Heating & Air Conditioning established in 1992. He has been a member of the Plumbing Heating Cooling Contractor Association for over 24 years serving on the Board and Committees at the Local, State and National level in many positions including 2014-2015 National President. He works closely with IAPMO on the “WE*Stand” Committee and the Standards Council. July/2008 he testified in July/2008 before congress in Washington DC for small business on “The Role of Green Technology and Insuring Economic Growth” as a representative of the National PHCC. Jan/2009 Signed a memoranda in Washington DC of understanding, with the administrator of the EPA, National Plumbing Heating Cooling Contractors Association, IAPMO and Alliance for Water Efficiency, to set up a consortium to study flow reduction and high efficiency in appliances as a representative to the National Plumbing Heating Cooling Contractors Association. Sept/2012 Kevin was awarded the IAPMO’S 2012 Joseph Kneidinger Green Contractor of the Year Award. And in Dec/2012 was the Contractors Magazine “Contractor of the Year” award recipient. Dec/2017 at the request of the White House, attended a press conference presented by the President of the United States outlining the administrations battle with burdensome regulations and the administrations progress so far.

  • Session Name: Point/Counterpoint. Utility Competition: Unfair or a New Line of Business?
    Role:   Panelist
Mark Valentini

Mark Valentini was recently selected to serve as Director of Legislative Affairs for PHCC in March 2019. He joins us from the transportation sector, where his focus was on workforce and infrastructure policy issues for the U.S. trucking industry. During his tenure with the trucking industry he advocated on issues related to small business, workforce and training (including apprenticeships), highways and infrastructure, and vehicle automation. Prior to his tenure in transportation he represented the insurance and financial services industry on tax and regulatory matters. He started his career in politics having served as a staffer in the United States Senate and subsequently as a campaign fundraiser for several House and Senate campaigns and leadership PACs. Mark is a graduate of George Mason University and proud native of Northern Virginia where he currently resides with his family.

  • Session Name: Government Regulations: How It Impacts HVAC and Plumbing Contractors
    Role:   Session Leader
William Werthman

Bill Werthman is a licensed builder and master plumber in the state of Michigan. He grew up in the plumbing and heating industry working for several years as a plumber, trainer, and manager for a large production plumbing company. He holds the most recent RPA ASSE 19210 certification as an installer and a trainer. Throughout these years he has been an advocate for training, participating in license certification classes for the state of Michigan, a certified RPA instructor and a regular trainer at PHCC national and regional events. Bill’s technical and practical experience is ideal for his role as the Business Development Manager for the west and as primary instructor for Legend University and the Legend LoopCAD software.

  • Session Name: RPA Presentation: Benefits of Manifold Flow Meters in Modern Design
    Role:   Session Leader
Chuck White

Chuck White, Vice President of Regulatory Affairs for the PHCC National Association, monitors activities of Federal Agencies such as the Department of Labor, the Department of Energy, and the Environmental Protection Agency and meets regularly with other industry stakeholders in the codes and standards arena. He relies on over 30 years experience in plumbing and HVAC industry to represent PHCC member’s interests.

  • Session Name: Government Regulations: How It Impacts HVAC and Plumbing Contractors
    Role:   Session Leader
  • Session Name: Knowledge is Power: Plumbing & HVAC Codes Update
    Role:   Session Leader
Brian White

Brian White is the Director, Digital Marketing for Rheem, a manufacturer of heating, cooling, water heating and commercial boilers and refrigeration products. In this role, Brian leads digital strategy, innovation and marketing efforts across the global Rheem organization. Brian has a deep knowledge of Rheem’s connected products and a passion for all things connected. Prior to joining Rheem, he worked in technical and business development roles across a number of industries, and varying company sizes. Brian holds a bachelor’s degree in entrepreneurship from Baylor University.

  • Session Name: Connected Data: It’s a Valuable Business Tool!
    Role:   Session Leader
Eric Woodruff, CPA

Eric works with clients across a broad range of industries including construction, manufacturing and distribution. He leads the firm’s services to the construction industry trades. His expertise and duties have grown quickly in lockstep with Sponsel CPA Group and he is on the front line in managing client relationships. He grew up working for his father, a third-generation business owner and cites that experience as a prime reason why he wanted to work for a firm that holds the entrepreneurial spirit in special regard. He is an active volunteer in several professional and not for profit organizations.

  • Session Name: “What’s it Worth?” What You Need to Know to Value and Sell Your Business
    Role:   Session Leader
Brian Yelton

Brian is the President and Owner of Inland Sales Group, Inc, a Manufacturing Representative firm located in Illinois with locations in both Peoria and Willowbrook. Inland covers the state of Illinois, Eastern Iowa and Northwest Indiana. Brian is involved with the following organizations: PHCC, ASPE, ASSE, APIC, IPEA and several others. He has studied and has been involved with all aspects of Legionella education and management. His range of involvement includes CEU classes, ASSE working groups, APIC shows and meetings, Water Management teams and much more. Brian has been a leader of education in Legionella awareness and has brought Legionella education to the forefront for many contractors, engineers, developers, facilities, and others in the industry. He continues to work towards furthering his own knowledge on this important subject while sharing what he knows to benefit others.

  • Session Name: Legionella: It’s More Than Just a Bacteria
    Role:   Session Leader