Educational sessions are still in development and are subject to change.
Wednesday, Oct. 4
QSC Power Meeting Special Edition
Take your service and repair business to the next level with the executive-level business management education you need. Designed specifically for owners and senior managers, this Special Edition will challenge your assumptions and provide you with ready-to-use knowledge and tools that will turbo-charge your team!
8 a.m. – 9:15 a.m.
RISO, WHITE & Friends: Morning News … and Breakfast, Too!
Who needs Morning Joe or any others from cable news? Join us this morning – live! – with PHCC’s own Mark Riso and Chuck White, reporting on all the latest legislative and regulatory news affecting p-h-c contractors. Significant changes look to be coming from Washington … and being informed means being ahead. Hear it here first!
Continental breakfast included.
9:30 a.m. – 10:45 a.m.
The Flint, Michigan Water Crisis: What went wrong, and can it happen again?
Sean Cleary, IAPMO
What went wrong in Flint, Michigan? Join us as we examine the timeline and uncover the actions – or inactions – of local, state and federal officials. Was this an isolated incident, or simply a focal point of what is now a widespread problem with water quality and a deteriorating public infrastructure? Let’s look at how we can prevent these issues from happening in the future!
11 a.m. – 12:15 p.m.
Why All the Fuss About Hydraulic Separators?
“Hot Rod” Rohr, Caleffi
With performance and warranties tied directly to the installation and care of hydronic components, it’s crucial you learn the importance of proper components and installation. This can’t-miss session will cover all the “how’s and why’s” of hydronic air, dirt and hydraulic separation.
1:30 p.m. – 2:30 p.m.
Collections Start at SALE!
David Turiciano, Turiciano Law S.C.
In this fast-paced, interactive session, construction attorney David Turiciano will give away the secret to making sure you get paid when you sell the job! This is not your usual dry legal session; David is known for being humorous and practical. It’s about what really happens – or needs to happen — in your business plan, in your contract negotiations, in your meetings with your attorney, and in the courtroom to make sure you are getting paid for the work you do.
Digital Workflow and Collaboration
2:45 p.m. – 3:45 p.m.
The Residential Technology Trends You Need to Know
Dave Pedigo, CEDIA
Differentiate your company from your competitors! With consumer expectations increasing, keeping up with technology trends is imperative. The correct approach can increase profits, save production time, and result in satisfied clients, referrals and trend-setting impressions. Learn how, as we follow the rapid implementation of new technologies and explore their impact on current and future business models.
Leveraging Technology to Right Size Your Business
James Terry, GreenTeam Services Corp.
See how the founder of one of Inc. 5000’s fastest growing companies in America scaled his business through multiple markets … and discover that he’s just as passionate about helping other companies grow and thrive! James Terry will model how to market in a 2017 world, leverage software for service, become more efficient with operations technology, and structure your company for success and sustainability.
4 p.m. – 5 p.m.
Limitless Growth: Finding and Developing Great Team Members
Ellen Rohr, www.EllenRohr.com and ZOOM DRAIN Franchise Company, LLC.
“I can’t find good people!” That’s the #1 frustration for many contractors. Discover how to find great people and tap into limitless growth. This simple, powerful approach to developing your team can help you expand leadership at every level of your company.
The Customers You’re Not Getting and Why They Can’t Find You
Shannon Diem and Michael Sauer, Scorpion Marketing
Get an in-depth look at how Americans conduct searches for home services … and the challenge that presents to providers like you. During this interactive session, you’ll see just how much (or how little) this impacts your business’s bottom line … and how small adjustments will go far in generating more leads and sales for your company.
Thursday, Oct. 5
2:00 – 6 p.m.
Water Calculations, Sizing and Distribution Seminar
Jim Davis & PHCC of Wisconsin
Davis has taught apprentices for 20+ years and, for the past several years, has been a highly-rated code instructor for PHCC of Wisconsin and other groups. The program will cover the Wisconsin Code only and will address the following topics: review of relevant code and its application to design and construction of water supply systems; review of drawings and charts; calculation of fixture units and conversion to gallons per minute; calculating pressure loss; using the water calculation worksheet; determining individual pipe diameters; and special considerations for cold, hot and mixed water lines.
This program is approved for 4.0 hours of credit for journeyman and master plumbers. For more information, contact the PHCC of Wisconsin at 888-782-6815.
2:15 p.m. – 3 p.m.
Changing the Conversation
Jeff Bledsoe, Daikin North America, LLC
Do you have concerns about how to get involved and take advantage of the new HVAC inverter trend that is drastically growing market share in the United States? Think the price is too high? It’s too complicated? Come learn how to change the conversations you’re having with your customers and how to properly position this equipment and your company so that you can take advantage of this trend and grow your business.
Prepare for a Sales Surge in Heat Pump Water Heaters
Arthur Smith, Kevin Binkley and Brandon Stepanek, A. O. Smith
Homeowners wouldn’t cut their grass with a pair of scissors, yet many are willing to heat their water in a way that’s just as inefficient. Recent research, though, indicates that homeowners and contractors nationwide are showing renewed interest in hybrid electric heat pump water heaters, which use just 30 percent of the energy of standard electric water heaters. In this session, we’ll educate you so that you can properly educate your customers, including how to ask your local utility about incentive programs for heat pump water heaters. The homeowner savings – and contractor margins – are too big to ignore!
3:15 p.m. – 4 p.m.
Top HVAC Trends and Technologies to Improve Energy Efficiency
Becky Hoelscher, Emerson Climate Technologies
With new regulatory changes on efficiency standards and refrigerant management hitting HVAC contractors fast, it’s hard for you to keep up. This session, though, will set you on pace. Learn how to prepare for future regulatory dynamics (particularly refrigerant de-listings and DOE minimum efficiency standards) and their implications on building investments … then take the lead with the latest trends and technologies in commercial HVAC.
Web Marketing 2017: Simple Keys to Unlocking Maximum Profitability
Alain Parcan, Market Hardware
Whether people learn about your business from a friend or find you online, chances are they’re going to take a look at your website before calling you. Make sure it has the five features that Google – and potential customers – are looking for! (Hint: Reviews might be the most important factor in 2017.) We’re providing tips, secrets, answers and more during this coaching session designed to help you understand everything from basic website fundamentals to newer, more evolved tactics. And, if reviews are as important to you as they are to most PHCC contractors, be sure to join us to learn a simple yet effective review management strategy!
4:15 p.m. – 5 p.m.
Smart Vehicles and Smart Businesses: How Existing Vehicle Technology Can Work in Your Company’s Favor
With a little training and the right approach, today’s “smart” vehicles can have a positive impact on your company’s bottom line. Learn from Big Three automaker FCA US LLC how existing vehicle technology make your company more efficient … and therefore more cost-effective. We’ll go in-depth on how today’s smarter vehicles can lead to better driving habits from your employees and more savings for your company.
Deal-Maker: Estimating from the BIM Model
Bret Jenkins, Quote Software Inc.
Accurate counts can be the difference between winning and losing work. It won’t be much longer before your firm will be asked to bid only if it can demonstrate the ability to effectively work inside a BIM-driven project. During this valuable session, you’ll gain the practices, methodologies and technologies that your company must integrate into your standard business and shop operations to be BIM capable.
Growing Your Business with Leak Mitigation
Ian Greene, FloLogic, Inc.
Plumbing leak mitigation systems with automatic water shutoff present a lucrative business opportunity – both in the sales and installation of the devices and in the increased repair calls that result when leaks are detected in real time. While the Internet of Things is making more leak detection devices available to consumers, not all provide adequate protection. Learn how to effectively sell superior leak detection technologies and boost your value as an installing contractor.
Friday, Oct. 6
2 p.m. – 3:15 p.m.
The Digital Contractor: Disruption, Acceleration, and the Future of Productivity & Profit (Part 1)
Kirk Alter, Fast Management Inc. and Purdue University
Change in construction has come … and it’s coming so fast and at such a scale that many contractors are unable to react in time. This session isn’t just about technology…it’s about the current state of the industry; where disruption is occurring and who is leading it; how acceleration is affecting all businesses (including your customers’); and how you can create strategies and tactics to increase your productivity and profitability.
Promises Kept: Planning Your Future
Marc Loden, von Briesen & Roper
As a business owner, you need to protect yourself, your family and your business. Business succession and estate planning can be overwhelming. Fortunately, Federated Insurance is here to help, offering PHCC members access to a network of independent business succession and estate planning attorneys. Take the first step – and gain peace of mind – with this special session, hosted by Federated Insurance and presented by an estate planning attorney who can help you avoid frustration, taxation and litigation when the time comes to exit your business.
Take Stock: Smart Inventory Management Solutions
Facilitated by Susan Roberts Frew, Sunshine Plumbing, Heating & Air
Chris Cannon, Sunshine Plumbing, Heating & Air
Vahe Kuzoyan, Service Titan
Take stock of this: effective inventory control is essential to controlling costs and maintaining customer service. That’s why you can’t afford to miss this panel discussion on inventory management – led by representatives from Ferguson, Service Titan and Sunshine Plumbing, Heating & Air. We’ll guide you on managing regular stock items, capturing inventory movement, establishing a core truck stock template, selling unneeded inventory, determining the best inventory tracking software, and much more.
3:30 p.m. – 4:45 p.m.
The Digital Contractor: Disruption, Acceleration, and the Future of Productivity & Profit (Part 2)
Kirk Alter, Fast Management Inc. and Purdue University
Stay in the room or join us for Part 2 of this session, as we continue the conversation about strategically embracing disruption and acceleration in how we build, renovate, remodel and service. Make no mistake, BAU – Business As Usual – will not keep working. Your profits and long-term succession plans soon will be challenged by people who think differently about how p-h-c businesses can operate. Our discussion will focus on learning how to achieve outrageous success in this new environment!
Grow Your Business: Engage with the 160 million GenX’ers & Millennials
Bob Barnes, FreshLime
Almost 70 percent of adults are either GenX’ers or Millennials. That’s 160 million people! What can you do to reach them? Come hear from representatives from both demographic groups on how to effectively attract, service and retain them as customers through email, text and social media. Like it or not, we live in a world where most adults have never heard of a Rolodex or used a phone book … and where people talk more with their thumbs than their mouths. Have no fear, this session will help you reach them!