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Business Know-HowWe‘re sorry, the content you are trying to access is restricted to PHCC members. If you are a member and know your e-mail address and password, please log in. If you are a member but do not know the e-mail address and password associated with your account, click here. Click here to learn more about PHCC and how to join.  Stress-Test the Family and Closely-Held Business
 2010 continues to be a challenging year for family-owned businesses in virtually every industry. Health Care Reform: Painful or Productive?
We’ve all been praying for a reprieve from the brutality of this recession and a small distraction was handed to us in March. Green Vs. Cost
How does a p-h-c company overcome customer hesitations about the cost of “going green?” Six Strategies to Regenerate Business
There are wonderful opportunities to do things differently in your business. Prepare for Disasters
How will your business react to the challenges that result from a tornado, flooding, or another natural disaster? Defend yourself with a disaster recovery plan. Federated Insurance’s Open for Business® Toolkit is available to PHCC members and their employees at no cost. Residential Fire Sprinklers: Plumbing Contractor Competitive Advantage #3
The concluding part of a five part series focusing on the rapidly growing residential fire sprinkler market and why plumbing contractors are best positioned to capture this opportunity. Need Risk Management Help?
Start by conducting a loss analysis of your business to identify the types of claims that occur most frequently and are most costly. Who Needs Social Media Anyways?!
Social media… social schmedia I say. Okay, maybe not, as it has definitely become the hot topic for conversation amongst us marketing types right now and for good reason. Residential Fire Sprinklers: Plumbing Contractor Competitive Advantage #2
Part four of a five part series focusing on the rapidly growing residential fire sprinkler market and why plumbing contractors are best positioned to capture this opportunity. 21 Steps to Profit
21 Steps to Profit by Kevin Dougherty Plumbing Contractor Competitive Advantage #1
Growing up in the home building business provides a very unique opportunity to learn about micro and macro economics without ever having to pay a single tuition bill. Don’t Get Burned by Late Reporting
Prompt claims reporting can make a difference on your workers compensation bottom line! Promote Stimulus Aid to Customers; Template Available
Now is the perfect time to let your customers know about the energy tax credits available through the stimulus package. Plumbing Contractors Needed for Residential Fire Sprinkler Work
Part two of a five-part series focusing on the rapidly growing residential fire sprinkler market and why plumbing contractors are best positioned to capture this opportunity. Should I Accept Credit Cards?
Here is a compilation from the PHCCList, an e-mail discussion group for members. Residential Fire Sprinkler Requirements Coming Soon!
Part 1 of a five part series focusing on the rapidly growing residential fire sprinkler market and why plumbing contractors are best positioned to capture this opportunity. Two to Hire – Two to Fire
"What can I do to avoid a wrongful termination charge by an employee?" The easy answer is, "Don't hire the wrong person." Implementing GPS
“It only keeps an honest man honest.” That’s how QSC's Business Coach Lawrence Snow sums up the value of purchasing a Global Positioning System (GPS) for p-h-c companies. Customer Tips for Tax Incentives
Help your customers understand how they can benefit from the recently enacted plumbing and HVACR tax incentives included in the Emergency Economic Stabilization Act by giving them a copy of this article. Best Practices – Four Rules of Buying Search Engine Marketing (SEM)
Google is the yellow pages of the 21st Century, and the return on investment it provides P-H-C contractors can be fantastic. Before you sign with any vendor for Search Engine help, read this article. A Good Time to Buy?
The Economic Stimulus Act of 2008 may provide sound reasons for moving planned purchases of major equipment into 2008 Downturn Solutions
There are practical tips you can take to weather an economic downturn and position your company for growth.
Business Slow? Marketing & Attitude Can Make a Difference — How many times have we all heard this story: “Business is slow—I must need to start marketing in order to create business.”? WRONG! Full Text
Using Company Phones During Business Hours
How do your peers handle the use of company cell phones for personal use? We All Need Reminders. Call 811 Before You Dig
The failure to call before digging results in more than one unintentional utility damage per minute nationwide. Five Tips to Profit from your Customer List
You know you’re supposed to build a customer list, and you’ve even done a great job of creating one and keeping it updated. But knowing the best way to use it is an entirely different story. Changing Our Story
Mark Breslin, strategist and author specializing in labor-management challenges, explains what we need to do to attract an enthusiastic crop of young people to join our industry. Finding Good Employees
It’s difficult these days to find good employees. Listen to Lawrence Snow, QSC’s Business Coach, share some recruiting tips and ideas exclusively for PHCC members. A Fiery Situation
What would you do if you received a call of a house fire caused by the work of one of your technicians? Click the link to learn of one PHCC member’s encounter with this challenge. Greywater Primer
With water bans and droughts occurring periodically across the country, homeowners are asking p-h-c contractors information about greywater systems. Click the more information link for a greywater refresher so you can answer your customers’ questions. Retaining Customers
Keeping existing customers provides a steady income stream for your company. Read more for tips on how to retain customers. Employee Training and Incentive
Investing in employee training and retention are commitments you want to make. Listen to Lawrence Snow, QSC’s Business Coach, share some insights on employee training, as well as the pro’s and con’s of using employee incentives. Dealing with Customers Who Don’t Pay
Do you ever get frustrated by customers who don’t pay their bills? Read about other contractors’ experiences here. Plumber Tool List
A list of tools that employees should have. Courtesy of Jo Wagner, CTO, Inc. Finding Skilled Employees
A compilation of best practices from PHCCList, an e-mail discussion group for members. Best Practices
Pros & Cons of Techs Taking Trucks Home Daily Your Profits May Be In Your Trucks
Did you ever wonder where your profits go? Some of your profits may be in your service trucks or left at a job site. Reed more on how to reclaim your profits. Best Practices – Providing tools to employees
A compilation of best practices from PHCCList, an e-mail discussion group for members. To view the archive or to subscribe, click Contractor Resources, Connect with other Contractors. Why Sell Extended Service Agreements
Do you offer your customers an Extended Service Agreement? If not, you’re missing out on huge potential profits. Reducing Your Insurance Rates
Cut your insurance costs for Workers’ Comp as well as Auto and General Liability Recruiting Tactics
Despite the worker shortage, you can find employees if you’re creative. Read what has worked and hasn’t worked for one PHCC member. Teach Techs Sale Skills
Give your techs the tools they need to sell well. Business Planning, Part 2
Business Planning, Part 1
Litigation Vs. Arbitration, Part 2
Litigation Vs. Arbitration, Part 1
Find Your Niche Market, Part 2
Find Your Niche Market, Part 1
Managing Vs. Doing, Part 2
Managing Vs. Doing, Part 1
Benefit by Delegating, Part 1
Time Management Tips, Part 2
Time Management Tips, Part 1
New Business Owner
What new business owners need to know. Common Elements of Contractor Failure
Quick Statistics
Car Dealer Marketing Tips
Always be on the lookout for good marketing ideas. Summer Marketing
Are you using testimonials? Stick on Their Minds
One PHCC member leaves a trail of company stickers to market his company. Read how he does it. Getting Noticed During the PHC Awareness Week
You’ve heard these terms before – publicity, press releases and public relations. But you may not know the difference. Publicity is public recognition. |
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