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Business Know-HowWe‘re sorry, the content you are trying to access is restricted to PHCC members. If you are a member and know your PHCC ID and Password, please log in. If you are a member but do not know your PHCC ID and Password, click here. Click here to learn more about PHCC and how to join.  We All Need Reminders. Call 811 Before You Dig
 The failure to call before digging results in more than one unintentional utility damage per minute nationwide. Five Tips to Profit from your Customer List
You know you’re supposed to build a customer list, and you’ve even done a great job of creating one and keeping it updated. But knowing the best way to use it is an entirely different story.
Changing Our Story — Mark Breslin, strategist and author specializing in labor-management challenges, explains what we need to do to attract an enthusiastic crop of young people to join our industry. More Information
Finding Good Employees
It’s difficult these days to find good employees. Listen to Lawrence Snow, QSC’s Business Coach, share some recruiting tips and ideas exclusively for PHCC members. A Fiery Situation
What would you do if you received a call of a house fire caused by the work of one of your technicians? Click the link to learn of one PHCC member’s encounter with this challenge. Greywater Primer
With water bans and droughts occurring periodically across the country, homeowners are asking p-h-c contractors information about greywater systems. Click the more information link for a greywater refresher so you can answer your customers’ questions. Retaining Customers
Keeping existing customers provides a steady income stream for your company. Read more for tips on how to retain customers. Employee Training and Incentive
Investing in employee training and retention are commitments you want to make. Listen to Lawrence Snow, QSC’s Business Coach, share some insights on employee training, as well as the pro’s and con’s of using employee incentives. Dealing with Customers Who Don’t Pay
Do you ever get frustrated by customers who don’t pay their bills? Read about other contractors’ experiences here. Plumber Tool List
A list of tools that employees should have. Courtesy of Jo Wagner, CTO, Inc. Finding Skilled Employees
A compilation of best practices from PHCCList, an e-mail discussion group for members. Best Practices
Pros & Cons of Techs Taking Trucks Home Daily Your Profits May Be In Your Trucks
Did you ever wonder where your profits go? Some of your profits may be in your service trucks or left at a job site. Reed more on how to reclaim your profits. Best Practices – Providing tools to employees
A compilation of best practices from PHCCList, an e-mail discussion group for members. To view the archive or to subscribe, click Contractor Resources, Connect with other Contractors. Why Sell Extended Service Agreements
Do you offer your customers an Extended Service Agreement? If not, you’re missing out on huge potential profits. Reducing Your Insurance Rates
Cut your insurance costs for Workers’ Comp as well as Auto and General Liability Recruiting Tactics
Despite the worker shortage, you can find employees if you’re creative. Read what has worked and hasn’t worked for one PHCC member. Teach Techs Sale Skills
Give your techs the tools they need to sell well. Business Planning, Part 2
Business Planning, Part 1
Litigation Vs. Arbitration, Part 2
Litigation Vs. Arbitration, Part 1
Find Your Niche Market, Part 2
Find Your Niche Market, Part 1
Managing Vs. Doing, Part 2
Managing Vs. Doing, Part 1
Benefit by Delegating, Part 1
Time Management Tips, Part 2
Time Management Tips, Part 1
New Business Owner
What new business owners need to know. Common Elements of Contractor Failure
Quick Statistics
Car Dealer Marketing Tips
Always be on the lookout for good marketing ideas. Summer Marketing
Are you using testimonials? Stick on Their Minds
One PHCC member leaves a trail of company stickers to market his company. Read how he does it. Getting Noticed During the PHC Awareness Week
You’ve heard these terms before – publicity, press releases and public relations. But you may not know the difference. Publicity is public recognition. |
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