QSC On-Demand Training Courses
As a special benefit to members, QSC works with state chapters to provide on-demand training courses that fit local members' time and constraints and interests.
Business Operations and Systems Success (BOSS) (1 Day Course)
The BOSS program is a full day interactive course focusing on finance. Designed with the p-h-c industry in mind and aimed at company managers and leadership, this course provides a better understanding and working knowledge of financial statements and how to use them.
Customer Service Representative (CSR) Training Class (1 Day Course)
The training in this course is designed to provide your organization with a system that emphasizes great customer service. When good customer service is no longer good enough, we'll help you reach the next level!
Recruiting and Retention (1 Day Course)
In this course owners and recruitment staff will focus on the key elements of building a superior team and how to retain them.
- Recruiting vs. Hiring
- Locating Prospects
- Interviewing Success Tips
- Crafting the Perfect Job Ad
- Why Job Descriptions Matter
- Why Retention is Critical
- Why People Leave Jobs
- Cost of Losing Techs
- What People Look for in Other Employers
- New Employees
- Motivating Employees
- Retention Ideas
Supervisor/Service Manager Training (2 Day Workshop)
The two-day QSC Supervisor/Service Manager training workshop. This workshop is designed for owners and managers to help improve skills, efficiency, productivity and motivation of your management team and leaders within your business.
The day will start with a discussion on leadership and help each attendee identify where they fit in with their organization, if they are in the right role, how to lead rather than manage, create attitudes that enable change and actionable items to make success possible.
We will work on key performance indicators like attendance, image, plumbing inspections, maintenance contracts, membership plans, job averages, close rates, add on sales, product sales….to understand what results are acceptable, how to hold team members accountable and how to set and measure results.
Additionally, during the workshop we will work with each team to develop an incentive program, CSR initiatives, customer loyalty, company goals, training agendas and meetings and other topics as they arise.
This is a class for you if you want to enhance your coaching and leadership skills to improve the overall success of your team, your company and yourself. Everyone will work in groups throughout this workshop to produce the best results and most positive experience.
Topics covered include: ♦ Leadership ♦ Priority Setting ♦ Problem Solving and Implementing Change ♦ Building a Service Culture ♦ Keeping Score ♦ SWOT Analysis of Team ♦ Motivating Your Team
Total Opportunity Performance Systems (TOPS) Technician Training (1 Day Course)
The “TOPS” training session is designed for service providers to improve and develop their levels of professionalism before, during and after their time spent with customers. Topics covered include personal accountability, goal setting, customer perspectives, identifying personality types and more.
- Starting Your Day
- Greeting the Customer
- Interview Process
- Presenting Solutions
- Obtaining Approval
- Work Environment Set-up
- Completing the Job
- Offering Options
- Cleaning Up Your Work Space
- Presenting the Invoice
- Completing the Experience